Italian Speaker Customer Service Representative - (EU)

Hiring International Academy; Lisboa; Presencial; EUR 23 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Flight + accommodation

Paid training

Career development

International environment

Resumo da oferta

Hiring International Academy is seeking an Italian Speaker Customer Service Representative to join our international support team. You will assist Italian-speaking customers and deliver an excellent experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

You will handle inquiries across phone, email, chat, and social media, aiming for high quality and timely resolutions. This role requires relocation support and a dynamic, international workplace.

Qualificações

• Native or fluent Italian (C1/C2)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the EU
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

Responsabilidades

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Conhecimentos

Italian fluency

English proficiency

Communication

Problem solving

Adaptability

Shift flexibility

Customer mindset

Basic IT skills

Ferramentas

Basic computer skills

Descrição da oferta de emprego

Overview

Location: EU-based (Relocation required – support provided)

Employment Type: Full-time

Eligibility: EU citizens only (right to work within the European Union required)

Job Summary

We are looking for an Italian Speaker Customer Service Representative to join our international support team. The role involves assisting Italian-speaking customers and delivering an excellent customer experience in a fast-paced, multicultural environment. Willingness to relocate within the EU is required.

Responsibilities

• Support Italian-speaking customers via phone, email, chat, or social media
• Handle inquiries related to products, services, orders, and billing
• Resolve customer issues professionally and efficiently
• Document interactions accurately in internal systems
• Meet quality standards and performance targets

Requirements

• Native or fluent Italian (C1/C2 level)
• English C1 level or higher
• EU citizenship (mandatory)
• Willingness to relocate within the European Union
• Strong communication and problem-solving skills
• Basic computer skills and adaptability
• Flexibility to work shifts if required

What We Offer

• Competitive salary
• Relocation Support (Flight + Accommodation)
• Paid training and career development
• International working environment