Italian Customer Care Specialist in Lisbon

Youssef George@Cbtalents; Lisboa; Remote; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation assistance

International environment

Career growth

Job summary

Italian Customer Support Agent role for an online platform based in Lisbon, Portugal, with remote work. You will handle enquiries via phone, email, live chat, and provide technical assistance while maintaining a high standard of customer service.

Qualifications include fluent Italian and strong English (C1/C2). You will navigate account access issues, explain features, troubleshoot, and ensure a positive experience for users across multicultural environments.

Responsibilities

• Handle customer enquiries via phone, email, live chat, and other available channels.
• Assist users with account access, profile-related questions, and platform functionality.
• Explain platform features and services clearly.
• Provide technical support and troubleshoot software, system configuration, and network-related issues.
• Identify and resolve common customer issues efficiently.
• Handle complaints and customer concerns with professionalism and empathy.
• Review user reports and address concerns according to internal guidelines.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions, enquiries, complaints, and actions taken.
• Follow company procedures, quality standards, and platform policies.
• Collaborate with team members to achieve performance targets and deliver a positive customer experience.

Job description

Italian Customer Support | Digital Services Project

Position Details

• Job Title: Italian Customer Support Agent
• Location: Lisbon, Portugal
• Work Model: Remote
• Starting Date: 22 October 2026

Are you passionate about customer service and enjoy finding solutions to different challenges? Join an international digital services project and help users resolve issues, answer questions, and enjoy a smooth online experience.

About the Role

As an Italian Customer Support Agent, you will be the first point of contact for users who need assistance with an online platform. You will handle enquiries, investigate reported issues, provide technical assistance, and guide users towards the right solutions while maintaining a high standard of customer service.

Key Responsibilities

• Handle customer enquiries via phone, email, live chat, and other available channels.
• Assist users with account access, profile-related questions, and platform functionality.
• Explain platform features and services clearly.
• Provide technical support and troubleshoot software, system configuration, and network-related issues.
• Identify and resolve common customer issues efficiently.
• Handle complaints and customer concerns with professionalism and empathy.
• Review user reports and address concerns according to internal guidelines.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain accurate records of customer interactions, enquiries, complaints, and actions taken.
• Follow company procedures, quality standards, and platform policies.
• Collaborate with team members to achieve performance targets and deliver a positive customer experience.
• Keep up to date with platform features, processes, and support guidelines.
• Represent the brand professionally when assisting users.

Candidate Profile

• Italian: Fluent verbal and written proficiency.
• English: C1/C2 proficiency, both written and spoken.
• Work Eligibility: EU citizenship or a valid Portuguese residence permit that allows you to work in Portugal.
• Strong verbal and written communication skills.
• A proactive attitude and a genuine interest in helping customers.
• Good judgement and problem-solving abilities.
• Ability to remain calm when handling difficult enquiries or dissatisfied customers.
• Strong attention to detail and time-management skills.
• Ability to work in a multicultural and fast-paced environment.
• Confidence using computers, digital tools, and online applications.
• Previous experience in customer service, helpdesk support, technical assistance, or digital operations is an advantage.

What the Company Offers

• Competitive Salary Package: Based on experience and profile.
• Meal Allowance: Financial contribution towards daily meals.
• Health and Life Insurance: Company-provided insurance benefits.
• Relocation Assistance: Available for eligible candidates moving to Portugal, subject to the company's relocation policy.
• International Environment: Work with colleagues from diverse backgrounds.
• Career Growth: Develop your skills in customer service and digital platform support.