IT Team Manager

KLx; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Canteen facilities

Training opportunities

International environment

Job summary

KLx in Lisbon, a Crédit Agricole S.A. IT subsidiary, is seeking an IT Team Manager to lead a team of about 12 professionals within Retail Banking, delivering digital banking solutions for corporate customers.

You will drive delivery, ensure quality, budget and deadlines, and report to the Domain Leader while fostering a culture of continuous improvement and strong stakeholder collaboration.

Qualifications

• Master’s degree in Information Technology, Computer Science, Engineering or a related field.
• Significant professional IT experience with responsibility for managing or coordinating technical teams.
• Proven experience leading multidisciplinary IT teams, ideally in an Agile environment.
• Strong background in IT delivery, project management or application development.
• Experience managing budgets, capacity plans, workloads and delivery commitments.
• Good understanding of production environments, incident management and deployments.
• Strong stakeholder management and collaboration with business, IT and production teams.
• Familiarity with Jira and Confluence.
• Professional proficiency in French and English.

Responsibilities

• Lead a team of approximately 12 IT professionals and oversee delivery and operational performance.
• Define and monitor delivery, operational and value indicators and manage budget and resources.
• Coordinate with production teams on incidents, deployments and production operations.
• Translate IT strategy into actionable plans and roadmaps for the team.
• Foster continuous improvement, knowledge-sharing and effective cross-functional collaboration.

Skills

Team Leadership

Agile

Stakeholder management

Project management

Education

Master’s degree in IT / CS / Engineering

Tools

Jira

Confluence

Job description

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organisations within the Group’s business lines.

Our mission is to support the IT transformation and activities of a worldwide bank, capitalising on the expertise of our international campus in Lisbon.

You will join a team working on a strategic digital banking perimeter, covering web and mobile solutions for corporate customers.

As an IT Team Manager, within our Retail Banking unit, you will be responsible for leading a team of approximately 12 professionals and ensuring the successful management, delivery and operational performance of your application perimeter.

About responsibilities:

1. Team Leadership and People Management

• Manage the team’s daily activities, workload and operational priorities.
• Facilitate team ceremonies and create a clear understanding of the team’s objectives and responsibilities.
• Provide regular feedback and support the professional development of team members.
• Ensure that challenges are identified, escalated and properly addressed.
• Promote collaboration, team cohesion and continuous improvement.
• Anticipate staffing needs in collaboration with the relevant IT Leaders.

2. Delivery and Operational Performance

• Take responsibility for the overall performance and smooth operation of the assigned digital banking perimeter.
• Organise and monitor the team’s activities to ensure that deliverables are completed according to the expected quality, budget and deadlines.
• Define, monitor and communicate operational, delivery and value indicators.
• Implement improvement plans and ensure their successful execution.
• Maintain a strong understanding of the production environment and its technical, organisational and operational constraints.
• Coordinate with production teams regarding incident analysis, production operations and application deployments.

3. Budget, Capacity and Resource Management

• Define and manage the budget associated with the team’s perimeter.
• Monitor expenditure and implement the necessary adjustments when required.
• Prepare and maintain capacity plans based on the team’s workload and delivery commitments.
• Estimate the costs and resources required for complex IT projects or information systems.
• Monitor projects and processes to ensure compliance with budget and delivery commitments.

4. Strategy and Stakeholder Management

• Translate the IT strategy into short-term priorities and actionable plans for the team.
• Contribute to the preparation of the project roadmap and the planning of future initiatives.
• Understand the business strategy and the medium and long-term needs of internal customers and users.
• Translate business needs into appropriate IT approaches and challenge requirements when necessary.
• Build constructive relationships with business, IT, production and external stakeholders.
• Report regularly to the Domain Leader on the team’s activities, performance, risks and priorities.
• Represent the team in committees, Agile ceremonies and cross-functional discussions.

5. Continuous Improvement and Ways of Working

• Ensure compliance with the organisation’s methodologies, processes and quality standards.
• Identify and introduce new practices aimed at improving the team’s effectiveness and performance.
• Encourage knowledge-sharing, collaboration and collective problem-solving.
• Support the team in adapting to changing priorities, new ways of working and transformation initiatives.
• Promote a constructive feedback culture and use challenges as opportunities for learning and improvement.
• Contribute to the continuous development of the team’s delivery and operational practices.

Who You Are

• Master’s degree in Information Technology, Computer Science, Engineering or a related field.
• Significant professional experience in IT, with previous responsibility for managing or coordinating technical teams.
• Proven experience leading multidisciplinary IT teams, ideally in an Agile environment.
• Strong background in IT delivery, project management or application development.
• Experience managing budgets, capacity plans, workloads and delivery commitments.
• Ability to monitor operational performance and communicate relevant indicators.
• Good understanding of production environments, incident management and application deployments.
• Strong stakeholder management skills and the ability to work with business, IT and production teams.
• Ability to translate business requirements and IT strategy into concrete priorities and delivery plans.
• Previous experience in the banking or financial services sector is highly valued.
• Familiarity with Jira and Confluence.
• Professional proficiency in French is required, together with a good level of English.

What We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to the Tejo, 5 minutes’ walk from the Metro and Train Station and 15 minutes’ drive from Humberto Delgado Airport;
• Canteen facilities, including breakfast and lunch;
• Parking upon request, with the option to charge electric cars;
• Free coffee, hot chocolate and fruit;
• Training opportunities focused on both hard and soft skills;
• An international environment with more than 15 nationalities;
• A people-oriented and friendly working environment.