IT Support with French & Spanish & English

Fujitsu Limited; Braga, Lisboa; Hybrid; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Remote work

Permanent contract option

Life insurance

Private health insurance for family

Generous holidays

International team

Training program

Home office IKEA voucher

Job summary

Fujitsu Limited is seeking an IT Support specialist to act as a single point of contact for users across Portuguese locations. You will provide 1st line support for incidents and service requests in Spanish, English and French, working within a dynamic international team.

The role offers remote work availability and a path toward permanent employment, with life and private health insurance and generous holiday entitlement. Join a diverse team across more than 60 countries.

Qualifications

• Fluency in Spanish and English required.

Responsibilities

• Provide 1st line IT support for incidents and requests.
• Resolve routine issues with standard queries for Microsoft products, OS, networking, and PCs.
• Escalate complex issues to meet service levels and SLAs.
• Document actions taken in line with established processes.
• Collaborate with team to deliver high quality service and contribute to continuous improvement.

Skills

Spanish

English

Job description

IT Support with French & Spanish & English

Job Location: Braga, Lisboa
Location Flexibility: Multiple Locations in Country

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).


• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.


• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.


• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.


• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.


• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements

• Proficient in Spanish & English

At Fujitsu, you will enjoy:

• Remote Working Available


• Employment with the possibility of a permanent contract


• Life insurance


• Private health insurance since the first day of employment and extensive to children for free


• Work life balance with full-time schedules available


• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.


• International career in a dynamic and enthusiastic environment


• Training and internal career progression plan upon hiring


• Dynamic and enthusiastic work environment with colleagues from more than 60 countries


• An IKEA voucher to help you build your own home office


• …and much more!

Relocation Supported: No Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

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