IT Support with Spanish & English

FUJITSU LIMITED（JAPAN）; Lisboa; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Remote Working Available

Life insurance

Private health insurance

25 days of holidays plus additional for longevity

IKEA voucher for home office

Job summary

FUJITSU LIMITED（JAPAN） is seeking a candidate for a first-line support role in Lisbon. The position requires proficiency in Spanish and English, and involves managing support for routine incidents, resolving customer queries, and documenting actions taken.

Benefits include remote working options, potential for permanent contract, extensive health coverage, and generous holiday allowances. Join a dynamic team with colleagues from over 60 countries.

Qualifications

• Proficiency in both Spanish and English is required.

Responsibilities

• Provide first-line support for routine incidents and requests.
• Manage technical queries related to specific products.
• Document the actions taken to resolve customer enquiries.

Skills

Proficient in Spanish

Proficient in English

Job description

Job Location: Braga, Lisboa

Location Flexibility: Multiple Locations in Country

Req Id: 1707

Posting Start Date: 2/23/26

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non‑routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Problem Solving: Takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond their scope and escalates so they can be resolved.
• Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development: Takes ownership of own development and has a development plan in place.
• Business Awareness: Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first‑class service.
• Process: Documents actions taken in resolving routine customer enquiries, ensuring established processes/systems are followed.

Requirements

• Proficient in Spanish & English

Benefits

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance from the first day of employment and free extensive coverage for children
• Work life balance with full‑time schedules available
• 25 days of holidays, including birthday leave, plus additional days for longevity up to 30 days
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to build your own home office
• …and much more!

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.