IT Support with French & Spanish & English

Ocupacao; Lisboa; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Remote working

Permanent contract possibility

Life insurance

Private health insurance from day one

Work-life balance with full-time hours

25 days holiday + birthday leave + 30

International environment

Training & career progression

IKEA home office voucher

Job summary

Fujitsu in Portugal is hiring a Customer Service/IT Helpdesk professional to be the single point of contact for users, handling incidents, requests and problems across a small set of products.

You will provide 1st line support, escalate where needed to meet SLAs, and collaborate with a diverse team in a dynamic, international environment. Remote working is available, with potential for a permanent contract.

Requirements include proficiency in Spanish and English.

Qualifications

• Proficient in Spanish & English

Responsibilities

• Provide a single point of contact for users handling incidents, problems and requests.
• Offer 1st line support for incidents, escalating where needed to meet SLAs.
• Assist with standard technical queries related to a small set of products.
• Monitor service levels and report on performance.
• Collaborate with the team to maintain a positive work environment.
• Develop personal development plan and understand customer environment.
• Document actions taken to resolve routine inquiries following established processes.

Skills

Spanish

English

Job description

Job Location: Braga, Lisboa

Location Flexibility: Multiple Locations in Country

Req Id: 2823

Posting Start Date: 10/19/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements

• Proficient in Spanish & English

At Fujitsu, You Will Enjoy

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance since the first day of employment and extensive to children for free
• Work life balance with full-time schedules available
• 25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.
• International career in a dynamic and enthusiastic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic work environment with colleagues from more than 60 countries
• An IKEA voucher to help you build your own home office
• …and much more!

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.