IT Support Technician – Onsite Lisbon (Windows/macOS)

Decskill; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company, is hiring an IT Support Technician for a 100% onsite project in Lisbon. You will provide Level 1 and Level 2 desktop support for hardware and software, troubleshoot Windows and macOS, and support laptops and mobile devices.

The role requires 3+ years in desktop support, a degree in IT or related field, and fluent English. You will work with local Portugal teams and ITSM tools to ensure fast, customer‑focused service delivery.

Qualificações

• 3+ years of experience in Level 1 & 2 Desktop Support
• Strong hands-on experience with Windows, macOS, MS Office and Messaging/Collaboration tools
• Experience supporting mobile devices, including iPhones, laptops and tablets
• Experience with ITSM / Incident & Request Management tools
• Previous experience in the Banking or Financial Services sector
• Knowledge of Microsoft OS build, deployment and configuration methodologies
• Fluent in English (B2+)

Responsabilidades

• Provide Level 1 and Level 2 desktop support for hardware and software-related incidents and requests.
• Troubleshoot and resolve issues across Windows and macOS environments, ensuring timely service restoration.
• Provide technical support for laptops, iPhones, tablets, and other mobile devices.
• Support Microsoft Office, Windows, messaging and collaboration products, as well as a range of in-house and third-party applications.
• Diagnose and resolve technical issues involving applications developed internally and solutions provided by external vendors.
• Log, manage, track and resolve incidents and service requests using established ITSM/request management tools.
• Support and contribute to Microsoft OS build, deployment and configuration activities.
• Maintain a strong customer-focused approach, ensuring effective communication and a high standard of service delivery.
• Manage interactions with users and client staff with different profiles and communication styles, using appropriate negotiation and interpersonal skills.
• Prepare accurate reports, documentation and meeting minutes to a high professional standard.
• Plan and manage own workload independently, prioritising activities according to business and operational requirements.
• Balance support activities within a high-tempo production environment while contributing to project-related activities.
• Work collaboratively with local Portugal teams and Global IT Support teams, providing assistance to other regions when required.
• Demonstrate flexibility and adaptability in response to changing business, technical and support requirements.

Conhecimentos

Windows OS

macOS OS

MS Office

Mobile device support

Customer service

English (B2+)

Formação académica

Degree or professional training in IT or related field

Ferramentas

ITSM tools

Descrição da oferta de emprego

Decskill, an IT consulting company, is hiring an IT Support Technician for a 100% onsite project in Lisbon. You will provide Level 1 and Level 2 desktop support for hardware and software, troubleshoot Windows and macOS, and support laptops and mobile devices.

The role requires 3+ years in desktop support, a degree in IT or related field, and fluent English. You will work with local Portugal teams and ITSM tools to ensure fast, customer‑focused service delivery.