IT Support Technician (French) | Remote within Portugal (Relocation Support)

Cross Border Talents; Portugal; Remoto; EUR 14.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work from Portugal

Paid training

Health insurance

12-month fixed-term contract

20 days holiday

Descrizione del lavoro

Cross Border Talents is hiring a French-speaking support specialist to handle escalated tickets and incidents from Portugal. You will reproduce issues, diagnose root causes, and inspect data in MySQL to fix problems at the source.

Training is conducted in English, and you will work with Postman, Slack, and the support team to improve processes. The role offers remote work from Portugal with one on-site day per quarter, paid training, health insurance, a 12-month fixed-term contract (with

Competenze

• Fluent French required for daily customer interactions.
• English at least B2 level for training and communication.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with customer focus.

Mansioni

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, and diagnose application errors.
• Check customer data in MySQL to catch errors at the source.
• Collaborate with Postman, Slack and the support team to find root causes.
• Propose improvements to management based on incidents; participate in training.

Conoscenze

Fluent French

English B2

MySQL

Postman

Slack

MS Office

Troubleshooting

Communication

Strumenti

MySQL

Postman

Slack

MS Office

Descrizione del lavoro

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.