IT Support Technician (French) | Remote within Portugal (Relocation Support)

Cross Border Talents; Lisboa; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal

One on-site day per quarter

Paid training in English

Health insurance from day one

12-month fixed-term contract

23 days holiday or equivalent

Job summary

Cross Border Talents in Portugal is seeking a French-speaking support engineer to handle escalated tickets, diagnose SQL/API issues, and work with Postman, Slack, and the support team to reach root causes.

The role offers remote work with one on-site day per quarter in Porto/Vila Nova de Gaia, paid English-language training, health insurance, and a 12-month fixed-term contract with potential for permanence.

Qualifications

• Fluent French is essential for this role.
• English B2 required (training in English).
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

French language

English proficiency (B2)

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Clear communication

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.