IT Support Technician

CB Talents; Lisboa; Remoto; EUR 13.000 - 16.000; Tempo integral

Benefícios oferecidos por esta vaga

Remote work from Portugal (onsite day

Paid training in English

Health insurance from day one

12-month fixed-term contract

22 days holiday (pro-rata)

40h/week Mon–Fri

Resumo da vaga

CB Talents is seeking a technically skilled support professional to manage escalated tickets, reproduce and diagnose software issues, and verify customer data directly in MySQL. You will collaborate with Postman, Slack, and the support team to identify root causes and drive fixes.

The role includes contributing improvements to management based on incidents and participating in ongoing training programs. Remote work from Portugal is available, with one on-site day per quarter at the Porto/Vila

Qualificações

• Fluent French required; this is essential.
• English level at least B2.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling abilities.
• Clear written and spoken communication with a customer focus and willingness to learn.

Responsabilidades

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Conhecimentos

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Written communication

Oral communication

Customer focus

Willingness to learn

Ferramentas

MySQL/SQL

Postman

Slack

MS Office

Descrição da vaga

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.