IT Helpdesk (French) | Remote within Portugal (Relocation Support)

Cross Border Talents; Lisboa; Hybrid; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal

Paid training in English

Health insurance

12-month fixed-term contract

Job summary

Cross Border Talents in Portugal seeks a French-speaking IT support specialist to own escalations, reproduce errors, query databases, and collaborate with the team to fix issues. You’ll work remotely with English-language training and ongoing development.

You’ll be part of a flexible team, with one on-site day per quarter in Porto, a paid English training period, health insurance from day one, and a 12-month fixed-term contract with potential permanency and holiday entitlements.

Qualifications

• Fluent French and English communication skills are essential.
• Proven troubleshooting and ticket-handling abilities required.
• Strong written and spoken communication and customer focus are essential.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Dig into application errors: reproduce, analyse, diagnose.
• Check customer data directly in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to the root cause.
• Propose improvements to management based on the incidents you see.
• Join the company's ongoing training and development programmes.

Skills

French fluency

English B2

Troubleshooting

Ticket handling

Communication skills

Customer focus

Willingness to learn

Tools

MySQL

SQL

Postman

Slack

MS Office

Job description

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.