IT Support Technician

Unipartner; Oeiras; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Unipartner is seeking an IT Support Technician to equip and support staff with laptops, monitors and peripherals, while delivering first-line help across on-site and remote end-users.

You'll manage equipment lifecycle, handle incidents via the ticketing system, and assist with onboarding/offboarding, relying on Microsoft 365 and device management tools. This is a hands-on role in a collaborative IT team.

Qualificações

• Minimum of 2 years of experience in IT Support or similar roles.

Responsabilidades

• Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals.
• Diagnose and resolve hardware and software issues, ensuring timely and effective support to users.
• Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities.
• Install, replace and troubleshoot IT components and peripherals when required.
• Provide first-line technical support to internal users, both on-site and remotely.
• Register, follow up and resolve requests and incidents through the ticketing platform.
• Escalate incidents to second- and third-line support teams whenever necessary.
• Support employee onboarding and offboarding processes, including the preparation, configuration and recovery of IT equipment.
• Provide basic support for Windows, macOS, Android, iOS and Microsoft 365 environments.
• Update and maintain technical documentation, internal procedures and knowledge base articles.

Conhecimentos

Problem solving

Communication

Customer service

Organization

Team spirit

Proactive attitude

Under pressure

Ferramentas

Microsoft 365

Intune

Entra ID

Ticketing platform

Remote support tools

Mobile device management

Descrição da oferta de emprego

Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.

We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.

The Challenge

As part of this role, you will:

• Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals;
• Diagnose and resolve hardware and software issues, ensuring timely and effective support to users;
• Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities;
• Install, replace and troubleshoot IT components and peripherals when required;
• Provide first-line technical support to internal users, both on-site and remotely;
• Register, follow up and resolve requests and incidents through the ticketing platform;
• Escalate incidents to second- and third-line support teams whenever necessary;
• Support employee onboarding and offboarding processes, including the preparation, configuration and recovery of IT equipment;
• Provide basic support for Windows, macOS, Android, iOS and Microsoft 365 environments;
• Update and maintain technical documentation, internal procedures and knowledge base articles.

We are looking for bright talent with:

• Minimum of 2 years of experience in IT Support, Hardware Support, Service Desk or similar roles;

Required Tech Skills:

• Ability to diagnose and resolve hardware and software issues efficiently;
• Basic knowledge of Microsoft 365 and common end-user productivity tools;
• Experience with ticketing platforms and remote support tools;
• Experience with IT asset management, equipment inventory and technical documentation;
• Basic knowledge of networking concepts, including TCP/IP, Wi-Fi and VPN;
• Knowledge of Microsoft Intune and Microsoft Entra ID is valued;
• Experience configuring and supporting Android and iOS mobile devices is a plus.

Required Soft Skills:

• Strong problem-solving skills and ability to prioritize tasks effectively;
• Clear communication skills and ability to explain technical issues to non-technical users;
• Strong customer-service mindset and focus on user satisfaction;
• Organization, attention to detail and ability to manage multiple requests simultaneously;
• Team spirit and ability to collaborate effectively with IT colleagues and other areas of the organization;
• Proactive attitude, sense of responsibility and willingness to learn and adapt to new technologies;
• Ability to work under pressure while maintaining quality, confidentiality and professionalism.

Required Languages:

• Fluent in Portuguese and intermediate level of English, both written and spoken;