It Support Technician

Unipartner It Services; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

Unipartner It Services is seeking a Hardware / IT Support Technician to join our Internal Support team in Lisbon. You will ensure employees have the right equipment, tools and first-line technical support to work smoothly and efficiently.

Responsibilities include preparing, configuring and delivering IT equipment, resolving hardware and software issues, managing asset lifecycle and maintaining documentation.

Qualifications

• Experience with Windows and Microsoft 365 for end-user support.
• Familiarity with ticketing platforms and remote support.
• Experience in IT asset management and documentation.
• Ability to diagnose hardware and software issues quickly.

Responsibilities

• Prepare, configure and deliver IT equipment such as laptops and monitors.
• Diagnose and resolve hardware and software issues for users.
• Manage IT asset lifecycle including inventory and maintenance.
• Provide first-line support and document incidents.
• Support onboarding/offboarding processes.
• Maintain technical documentation and knowledge base.

Skills

Microsoft 365

Networking basics

IT ticketing systems

Asset management

Mobile device support

Windows support

Tools

Intune

Entra ID

MDM tools

Job description

Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.
We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.

What is the challenge?

As part of this role, you will:

IT Department

Lisbon

Who are we looking for?

Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.
We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.

What is the challenge?

As part of this role, you will:

• Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals;
• Diagnose and resolve hardware and software issues, ensuring timely and effective support to users;
• Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities;
• Install, replace and troubleshoot IT components and peripherals when required;
• Provide first-line technical support to internal users;
• Register, follow up and resolve requests and incidents through the ticketing platform;
• Support employee onboarding and offboarding processes;
• Provide basic support for Mobile Devices and Windows;
• Update and maintain technical documentation, internal procedures and knowledge base articles.

Technical skills

• Basic knowledge of Microsoft 365 and common end-user productivity tools;
• Basic knowledge of networking concepts, including TCP/IP, Wi-Fi and VPN;
• Experience with ticketing platforms and remote support tools;
• Experience with IT asset management, equipment inventory and technical documentation;
• Ability to diagnose and resolve hardware and software issues efficiently;
• Knowledge of Microsoft Intune and Microsoft Entra ID is valued;
• Experience configuring and supporting Android and iOS mobile devices is a plus;
• Basic knowledge of assembly and disassembly of laptops, desktops and peripherals.

Soft & other skills

• Strong problem-solving skills and ability to prioritize tasks effectively;
• Clear communication skills and ability to explain technical issues to non-technical users;
• Organization, attention to detail and ability to manage multiple tasks simultaneously;
• Team spirit and ability to collaborate effectively;
• Proactive attitude, sense of responsibility and willingness to learn and adapt to new technologies.