IT Support Specialist: Troubleshoot, Help & Train Users

Jobleader

Funchal

On-site

EUR 12,000 - 16,000

Full time

8 days ago

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Job summary

Jobleader in Funchal, Portugal is seeking a skilled Computer Support Specialist to join our team. You will provide technical support to clients via phone, email, and chat, diagnose issues, and help maintain computer systems and networks.

The role emphasizes strong problem solving, attention to detail, and excellent customer service, with responsibilities including documenting activities in our ticketing system and collaborating with IT colleagues.

Qualifications

Experience as Computer Support Specialist or similar role
Strong hardware, OS, and networking knowledge
Experience troubleshooting hardware and software problems
Excellent problem-solving skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Clear communication; ability to explain technical concepts to non-technical users
Customer service-oriented attitude
Bachelor's degree in IT or related field

Responsibilities

Provide technical support and troubleshooting to clients via phone, email, and chat
Diagnose hardware and software issues and recommend solutions
Install, configure, and maintain computer systems and networks
Monitor system performance and ensure security measures are in place
Train users on new technologies or software applications
Document all support activities in ticketing system
Collaborate with IT team to resolve complex issues