Computer Support Specialist

Jobleader; Funchal; Presencial; EUR 12 000 - 16 000; Tempo integral

Resumo da oferta

Jobleader in Funchal, Portugal is seeking a skilled Computer Support Specialist to join our team. You will provide technical support to clients via phone, email, and chat, diagnose issues, and help maintain computer systems and networks.

The role emphasizes strong problem solving, attention to detail, and excellent customer service, with responsibilities including documenting activities in our ticketing system and collaborating with IT colleagues.

Qualificações

• Experience as Computer Support Specialist or similar role
• Strong hardware, OS, and networking knowledge
• Experience troubleshooting hardware and software problems
• Excellent problem-solving skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Clear communication; ability to explain technical concepts to non-technical users
• Customer service-oriented attitude
• Bachelor's degree in IT or related field

Responsabilidades

• Provide technical support and troubleshooting to clients via phone, email, and chat
• Diagnose hardware and software issues and recommend solutions
• Install, configure, and maintain computer systems and networks
• Monitor system performance and ensure security measures are in place
• Train users on new technologies or software applications
• Document all support activities in ticketing system
• Collaborate with IT team to resolve complex issues

Conhecimentos

Troubleshooting

Customer service

Communication

Task prioritization

Problem solving

multitasking

Formação académica

Bachelor's degree in Information Technology

Ferramentas

Ticketing system

Descrição da oferta de emprego

Computer Support Specialists vacancy in Funchal Portugal

Computer Support Specialist

We are seeking a skilled Computer Support Specialist to join our team in Funchal. As a Computer Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our clients. This position requires strong problem‑solving skills, attention to detail, and excellent customer service.

Responsibilities

• Provide technical support and troubleshooting assistance to clients via phone, email, and chat
• Diagnose hardware and software issues and recommend solutions
• Install, configure, and maintain computer systems and networks
• Monitor system performance and ensure security measures are in place
• Train users on new technologies or software applications
• Document all support activities in our ticketing system
• Collaborate with other IT team members to resolve complex issues

Requirements

• Proven experience as a Computer Support Specialist or similar role
• Strong knowledge of computer hardware, operating systems, and networking concepts
• Experience with troubleshooting hardware and software problems
• Excellent problem‑solving skills with attention to detail
• Ability to multitask and prioritize tasks effectively in a fast‑paced environment
• Excellent communication skills with the ability to explain technical concepts in simple terms
• Customer service‑oriented attitude
• Bachelor's degree in Information Technology or relevant field

Salary: 1400$ per month without accommodation.

Location: Funchal (this is a preference, not a strict requirement)

Visa sponsorship not provided for this position.

If you have a passion for technology and helping others, we would love for you to join our team as a Computer Support Specialist.