Remote IT Support Specialist: Troubleshooting & Client Help

Ecojob; Funchal; Remote; EUR 15,000 - 18,000; Full time

Job summary

Ecojob is hiring an IT Support Specialist in Funchal, Portugal. You will provide remote and on-site technical support to clients, troubleshoot hardware, software, and network issues, and configure systems and applications.

You will set up user accounts, monitor performance, and train users on basic tech tasks. The ideal candidate has at least 2 years of experience, strong hardware/software/network knowledge, and excellent problem-solving and communication skills.

Qualifications

• Minimum of 2 years experience in IT support or similar role.
• Strong knowledge of computer hardware, software, and networking systems.
• Experience with Windows operating systems, Office 365, and Active Directory preferred.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide remote and on-site technical support to clients.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer systems, software, and applications.
• Set up new user accounts and permissions.
• Monitor system performance and troubleshoot issues.
• Maintain records of all support activities.
• Train users on basic hardware and software usage.
• Collaborate with team to resolve complex technical problems.

Skills

Problem-solving

Communication

Teamwork

Tools

Windows OS

Office 365

Active Directory

Job description

Ecojob is hiring an IT Support Specialist in Funchal, Portugal. You will provide remote and on-site technical support to clients, troubleshoot hardware, software, and network issues, and configure systems and applications.

You will set up user accounts, monitor performance, and train users on basic tech tasks. The ideal candidate has at least 2 years of experience, strong hardware/software/network knowledge, and excellent problem-solving and communication skills.