IT Support Specialist (English & French) - Belgium

Bridge351; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Job summary

Bridge351 is seeking an IT Support Specialist in Lisbon to handle first and second-line on-site support, incident tracking, and knowledge-base documentation.

The role requires 4+ years in IT support, fluency in English and French, strong problem solving, and excellent communication skills in a high-demand environment. ITIL v4 Foundation certification is expected within 3 months if not already obtained.

Qualifications

• Minimum of 4 years of IT Support experience.
• Fluent in English and French, written and spoken.
• Highly autonomous and broadly IT skilled with problem solving and analytical abilities.
• Strong MS Office and Windows 11 skills.
• Experience with desktops, laptops, smartphones and tablets, including video conferencing.
• Good understanding of mobile devices platforms and core apps.
• Excellent communication and presentation skills for high-demand environments.
• ITIL v4 Foundation certified (to be completed within 3 months if not already).
• Knowledge of Jira, Azure and ServiceNow is a plus.

Responsibilities

• Analyze incidents and liaise with customers to maximize first call resolution.
• Provide first and second-line on-site IT support.
• Record and track incidents, problems and requests.
• Assist in reconfiguration/installation of PC environments.
• Document support procedures and draft content for knowledge base.
• Participate in testing and administration of applications.
• Coordinate with system and database administration for tasks.

Skills

Incident analysis

First/Second-line support

MS Office & Windows 11

End user computing

Communication skills

Problem solving & analysis

ITIL v4 Foundation

Mobile devices support

English & French fluency

Presentation skills

Tools

Jira

ServiceNow

Azure

Job description

• Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate


• Do first and second-line on-site support


• Record & track incident, problem and request information


• Participate in reconfiguration/installation of PC environment


• Document operational support procedures and draft technical content for knowledge database


• Participate in testing and administration of applications


• Liaise with system administration and database administration for execution of administration tasks

As IT Support Specialist you will:

• Analyze incidents, be first and second-line customer liaison with the purpose of maximizing the first call resolution rate


• Do first and second-line on-site support


• Record & track incident, problem and request information


• Participate in reconfiguration/installation of PC environment


• Document operational support procedures and draft technical content for knowledge database


• Participate in testing and administration of applications


• Liaise with system administration and database administration for execution of administration tasks

What would make you a fit for the role:

• Minimum of 4 years of relevant professional experience in IT Support


• Fluent in both English and French both written and oral


• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills


• Very good skills in all of the MS office applications and Windows 11


• Very good skills with end user computers and Windows computers


• Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.


• Good understanding of the main mobile devices platforms and core mobile applications


• Excellent communication and presentation skills and ability to work in a high-demanding environment


• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)


• Knowledge of Jira, Azure and Service Now is nice to have.