IT Support with Dutch & English

Fujitsu; Lisboa; Híbrido; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote Working Available

Life insurance

Private health insurance from day one

25 days of holidays

Training and internal career progression

Dynamic team environment

Resumo da oferta

A global technology firm in Lisbon is seeking an IT Helpdesk / 1st line support professional. This entry-level role requires proficiency in Dutch and English to assist users by managing incidents and requests. The position offers remote working options, flexible contracts, and numerous employee benefits including health insurance and holidays. Ideal for those looking to start a career in IT services.

Qualificações

• Ability to handle routine and non-routine incidents and requests.
• Strong problem-solving skills and customer service orientation.
• Willingness to learn and develop professionally.

Responsabilidades

• Provide a point of contact for users, managing incidents and requests.
• Document actions taken to resolve customer enquiries.
• Monitor performance to meet service level expectations.

Conhecimentos

Proficiency in Dutch

Proficiency in English

Descrição da oferta de emprego

At Fujitsu, we are committed to an inclusive recruitment process that values diverse backgrounds and experiences. We believe that hiring people from a wide variety of backgrounds strengthens us by drawing on a wider range of perspectives and life experiences.

Overview

Role: IT Helpdesk / 1st line support – provide a single point of contact for users, handling routine and non-routine incidents, problems and requests, with provision of 1st line support for incidents. This is a Dutch & English bilingual role.

Role Purpose

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

Key Accountabilities

• Technical Capability: Works under supervision, supporting standard technical queries related to a single product or small set of products (e.g., Microsoft products, operating system, basic networking, PCs).
• Problem Solving: Takes ownership of listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are beyond them and escalates so they can be resolved.
• Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development: Takes ownership of own development and has a development plan in place. Business Awareness: Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first-class service.
• Process: Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

Requirements

• Proficient in Dutch & English

Benefits

• Remote Working Available
• Employment with the possibility of a permanent contract
• Life insurance
• Private health insurance from day one, extended to children at no extra cost
• Work-life balance with full-time schedules available
• 25 days of holidays, with opportunity to add days with tenure up to 30 days
• International career in a dynamic environment
• Training and internal career progression plan upon hiring
• Dynamic and enthusiastic team with colleagues from more than 60 countries
• One IKEA voucher to help build your home office
• …and much more

Seniorities and Employment

• Seniorities: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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