IT Support Specialist – Business Operations Focus

Itaú BBA in Europe; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Permanent Contract

Competitive compensation

Robust health insurance

Career development opportunities

Competitive compensation

Job summary

A leading banking institution is seeking an IT Support Specialist with a focus on business operations. The role is based in Lisbon and involves providing hands-on support to business users, specifically around the Temenos platform and other critical systems. Candidates should have proven experience in banking or financial services, strong communication skills, and a customer-oriented mindset. This position offers a permanent contract with competitive compensation and opportunities for career growth.

Qualifications

• Proven experience in banking or financial services industry is essential.
• Experience in support functions.
• Exposure to Core Banking or Portfolio Management Systems is a plus.
• Experience with ITIL and support tooling (Jira/ServiceNow) is advantageous.

Responsibilities

• Conduct post-deployment checks.
• Triage Temenos related issues.
• Assist with data reconciliation issues.
• Collaborate with IT team to resolve issues.

Skills

Communication skills in English (written and spoken)

Customer-oriented mindset

Team player

ServiceNow

English proficiency

Team player

Customer-focused

Education

University degree or equivalent qualification

Tools

Jira

ServiceNow

ITIL

Job description

Are you interested in working in the Financial Markets?

We are looking for an IT Support Specialist – Business Operations Focus

Who are we?

Itaú BBA Europe is a banking subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcomed to bring as much of their true selves to work as they like.

Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.

Our core values are

• We don’t have all the answers
• We have each other’s back
• We treasure diversity
• We are driven by results
• We put the client first
• Ethics are non-negotiable

We are in constant transformation and looking for a self‑motivated and proactive IT Support Specialist - Business Operations Focus to join our IT team in Lisbon, with a strong focus on business operations within the banking sector.

What is the role overview?

As an IT Support Specialist, you will provide hands‑on IT support to business users in Lisbon with a focus on business functions. You’ll be the first line of support for issues related to the Temenos platform (T24, TDS, TAP) and other business‑critical systems. Your role will be closely aligned with business functions, requiring a deep understanding of banking processes.

What would be your key responsibilities?

• Conduct post deployment and morning checks.
• Triage of Temenos related issues reported by business users.
• Assist business with data related issues / reconciliation.
• Collaborate with other IT team members to resolve cross-functional issues.

What are we looking for?

1) Experience

• Proven experience in the banking or financial services industry is essential
• Previous experience in support functions
• Previous exposure to Core Banking or Portfolio Management Systems, Securities Static Data, Reconciliation, or Payment Processes is a plus
• Experience with a framework such as ITIL and tools such as Jira or ServiceNow is a plus

2) Skills

• Strong communication skills in English (written and spoken)
• Great team player
• Customer-oriented mindset and experience working in distributed teams
• University degree or equivalent qualification

What can you expect?

• Pemanent Contract;
• Competitive compensation with eligibility for discretionary variable remuneration
• Robust health insurance coverage
• A dynamic, fast‑paced, challenging and international working environment;
• Development and growth opportunities to support you in your career

If you believe you are the right fit for this position, please send us your application!

Please note

Only applications through LinkedIn will be considered and due to the high volumes of applications that we receive, we will only contact those candidates that we would like to invite to an interview.