Account Services Analyst

Itaú Europe; Almada; On-site; EUR 28,000 - 36,000; Full time

Job summary

Itaú Europe is seeking an Account Services Analyst to join our Credit & Account Services team in Lisbon. The role focuses on onboarding, data governance, and client service within an international environment.

Requirements include a university degree and experience in account services, with availability for night shifts or rotating schedules. The position offers a 12-month contract with renewal possibilities and development opportunities.

Qualifications

• Onboarding clients and maintaining accounts under internal and regulatory requirements.
• Maintain data governance and integrity across systems.
• Support control processes and regulatory/audit requests.

Responsibilities

• Perform client onboarding and account maintenance with accuracy.
• Ensure data integrity across systems.
• Manage account-related fees and service configurations.
• Investigate and mitigate operational risks.
• Support regulatory, audit, and compliance requests.
• Participate in strategic projects and system enhancements.
• Provide guidance to junior team members.
• Act as liaison with internal stakeholders and teams.

Skills

Excel

PowerPoint

Attention to detail

Proactive

Team player

Night shift

Education

University degree

Job description

Are you interested in working in FINANCIAL MARKET?

We are looking for an Account Services Analyst to join our team.

Who are we?

Itaú Europe is a subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcome to bring as much of their true selves to work as they like.

Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.

We don't have all the answers We have each other's back We treasure diversity We are driven by results We put the client first We make choices and decisions Ethics are non-negotiable

We are in constant transformation and looking for a self-motivated, proactive, and flexible Account Services Analystto join our

Credit & Account Services

team in

Lisbon .

What does the Operations area do?

It provides service excellence in operations focusing on client needs. We do this by ensuring best practices of execution on services related to Funds, Cash/Securities Management and Settlements, Payments, Reconciliation, and Control of Credit Operational Business, as well as Account Maintenance documentation.

What would be your key responsibilities?

• Perform client onboarding and account maintenance activities, ensuring accuracy and compliance with internal and regulatory requirements;
• Ensure the integrity, quality, and governance of client data across systems;
• Manage account-related fees and service configurations;
• Perform investigations, root cause analysis, and operational reviews to identify and mitigate operational risks;
• Support regulatory, audit, and compliance-related requests;
• Participatein strategic projects, system enhancements, and testing activities;
• Identify opportunities to streamline processes and strengthen controls;
• Act as a key point of contact for internal stakeholders, business teams, compliance, risk, legal, and technology teams;
• Contribute to process documentation, governance, and continuous improvement initiatives;
• Provide guidance and share knowledge to junior team members.

What are we looking for?

• Availability to work night shift (2pm - 11pm) and/or rotative schedule;
• University degreerequired;
• Relevant experience in Account Services or Client Data Management;
• Experience with client onboarding, account maintenance and operational controls;
• Knowledge of Excel and PowerPoint;
• Strong attention to details;
• Proactive, self-driven and able to help enhance the system and workflow;
• Able to perform in a high-paced environment within tight time frames;
• Team playerwith an open-minded approach towards other cultures and ability to work in an international team.

What can you expect?

• Type of contract: 12-month contract, with possibility of renewal ;
• A dynamic, fast-paced, challenging and international working environment;
• Developmentand growth opportunities to support you in your career.