IT Support Specialist

Scandinavian Tobacco Group Tobacco Service B.V.; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Scandinavian Tobacco Group Tobacco Service B.V. is seeking an IT Support Specialist in Lisbon. You will provide 1st and 2nd line technical support while ensuring smooth operation of IT services. This role involves collaborating with global teams and requires strong troubleshooting skills and fluency in English.

The ideal candidate should have experience in IT environments, including knowledge of Active Directory, Windows 10/11, and strong analytical skills. Join us for an exciting opportunity to shape our digital future!

Qualificações

• Experience in IT support, helpdesk, or system administration roles.
• Strong troubleshooting and analytical skills with attention to detail.
• Knowledge of networking fundamentals (LAN).
• Fluency in English is required.

Responsabilidades

• Provide 1st and 2nd line technical support to users.
• Diagnose and resolve incidents related to IT services.
• Support and maintain Microsoft environments.
• Collaborate with international teams on IT projects.

Conhecimentos

IT support experience

Troubleshooting skills

Analytical skills

Knowledge of Windows 10/11

Knowledge of Active Directory

Fluent in English

Ferramentas

Microsoft 365

SAP

Descrição da oferta de emprego

IT Support Specialist – IT Operations

At STG, we always encourage you to craft the career that makes you more. Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Be part of something transformative in Lisbon! Scandinavian Tobacco Group is establishing our Solution Delivery Organization (SDO) – a centre of excellence that will shape our digital future.

As a leader in the cigar industry, we are building an innovative tech hub where bright minds create impactful solutions. In our modern, collaborative space, your expertise will support operational excellence and ensure a seamless IT experience across our global organisation.

Location: Portugal (Lisbon area) – occasional travel to Madrid
Working Hours: 40 hours per week
Contract Type: Direct employment

What can you expect as an IT Support Specialist at Scandinavian Tobacco Group? Your primary tasks will be:

In this role, you will be responsible for providing end‑user support and maintaining the smooth operation of IT services across internal and external environments. You will ensure a high level of service delivery by resolving incidents, supporting system stability, and collaborating with global teams to continuously improve IT processes and user experience.

What will you be responsible for?

• Provide 1st and 2nd line technical support to users via the Service Hub (TOPdesk)
• Diagnose and resolve incidents related to endpoints, applications, and infrastructure
• Support and maintain Microsoft environments, including:
• Active Directory
• Endpoint Manager (Intune)
• VPN solutions (Zscaler)
• Assist users in troubleshooting issues in a clear, efficient, and user‑friendly manner
• Create, maintain, and improve technical documentation and knowledge base articles
• Identify recurring issues and contribute to continuous improvement initiatives
• Support the creation of training materials and end‑user guidance
• Ensure compliance with IT policies, processes, and service level agreements (SLAs)
• Propose and implement improvements to optimize systems and workflows
• Collaborate with international teams and contribute to IT projects

What skills and experience will be required?

• Experience in IT support, helpdesk, or system administration roles
• Strong troubleshooting and analytical skills, with attention to detail
• Solid understanding of IT environments, including endpoints, applications, and infrastructure
• Knowledge of networking fundamentals (LAN)
• Experience working with:
• Windows 10 / 11
• macOS
• iOS and mobile device management (Apple & Android)
• Hands‑on experience with Active Directory and Microsoft 365
• Basic knowledge of Azure
• Experience with IT hardware (laptops, peripherals, etc.)
• Familiarity with SAP and industrial scanners is a plus
• Strong communication skills and fluency in English (spoken and written); additional languages are an advantage
• Ability to collaborate effectively with international and cross‑functional teams
• A proactive mindset with a strong focus on service quality and user experience

How to Apply

If you are ready to be a part of our exciting journey at STG, please include your resume and highlight your experience, as well as any other relevant information you would like to share with us.

Thank you for considering this exciting opportunity.

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.