It Service Operation Specialist

Kardex Portugal, Unipessoal Lda; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Long-term perspective

Strong onboarding & training

Flexible working hours

Company pension & benefits

Resumo da oferta

Kardex Portugal, Unipessoal Lda is expanding its IT team in Lisbon. We are seeking an IT Service Operations Specialist to act as the first point of contact for Service Desk requests, analyze hardware/software/network issues, and contribute to incident management.

The role requires English and German proficiency and a degree in Computer Science. The ideal candidate has hands-on IT support experience in a manufacturing-like environment, familiarity with MS365 and ServiceNow, and willingness to

Qualificações

• Act as the first point of contact for Service Desk requests.
• Analyze and resolve hardware, software, and network issues.
• Document solutions for support cases and known issues.

Responsabilidades

• Monitor systems and participate in incident management.
• Configure and support VMware environments, IP networks, and client/server hardware.
• Maintain an accurate IT asset inventory.
• Contribute to extended Service Desk coverage (on-call or shift rotations).

Conhecimentos

IT service desk

MS365 experience

English & German communication

Customer service

Formação académica

Bachelors in Computer Science or equivalent

Ferramentas

ServiceNow

MS365

Descrição da oferta de emprego

The Kardex Group is one of the world’s leading providers of smart storage, picking, and logistics systems. More than 3,000 employees develop solutions that are used across a wide range of industries – from manufacturing and retail to administration.

Our IT team will be expanding again from June 2026. We are currently looking for an IT Service Operations Specialist for our new office in Lisbon.

Your tasks

• You act as the first point of contact for all Service Desk requests, ensuring timely and efficient support for end users

• You analyze and resolve a wide range of hardware, software, and network issues

• You document solutions to support cases and known issues to enable future reference and knowledge sharing

• You participate in system monitoring and incident management activities

• You configure and support VMware environments, IP networks, as well as client and server hardware

• You maintain an accurate IT asset inventory

• You contribute to extended Service Desk coverage (e.g., on-call or shift rotation)

Your profile

• You have strong communication skills in written and spoken English and German

• You hold a degree in Computer Science or an equivalent combination of education and professional experience

• You have initial experience in handling IT support and service request tickets, ideally in a manufacturing environment using MS365 (we use ServiceNow)

• You have good knowledge of Microsoft data center and client management services

• You are willing and able to travel occasionally

What We Offer

• Long-term perspective:A secure position in a growing, international company with exciting development opportunities and diverse tasks in a future-oriented environment

• Strong support: A great team spirit, comprehensive onboarding, and a wide range of training opportunities through our in-house academy (on-site in Bellheim and online), plus ergonomic office setups and modern equipment

• Real added value: Flexible working hours with the option for mobile working (on a daily basis)

• Visible recognition: Attractive compensation package, company pension scheme, and capital-forming benefits

If you have any questions, feel free to contact Ralf Theis at [phone]

We look forward to hearing from you!