Service Sales Specialist

Körber Pharma Packaging AG; Maia; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Exciting tasks

Competitive salary + extra days off

Family health insurance

Well-Being program

Perks with external partners (fruit, …

Collaborative atmosphere

Job summary

Körber Pharma Packaging AG is seeking a Service Sales Specialist to develop and price service solutions across the customer lifecycle. You will negotiate maintenance contracts, spare parts strategies, remote support, modernization and lifecycle extensions.

You will bridge customers with service operations, engineering and commercial teams, turning technical needs into commercially viable proposals and contributing to new service opportunities.

Qualifications

• Experience in preparing, costing and negotiating complex service proposals.
• Strong understanding of maintenance concepts, service contracts, asset lifecycle.

Responsibilities

• Develop complex service proposals covering maintenance, remote support, parts, modernization and upgrades.
• Analyze customer operations and contracts to identify value and total cost of ownership.
• Translate requirements into clear, commercial offers with scope, assumptions and exclusions.
• Build pricing and commercial models with delivery, engineering, purchasing, finance and legal teams.
• Identify risks and define mitigation measures for technical and commercial aspects.
• Coordinate cross-functional inputs to ensure accurate, compliant proposals delivered on time.

Skills

Service sales

Complex proposals

Pricing & negotiation

Communication skills

Organization & detail

English proficiency

Education

Engineering / Industrial Management / Business degree

Tools

Microsoft Office

ERP systems

CRM tools

Job description

Select how often (in days) to receive an alert:

We are Körber - an international technology group with more than 12,000 employees at over 100 locationsworldwide and a common goal: We turn entrepreneurial thinking into customer success and shape thetechnological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building onecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the KörberGroup.

Your role in our team:

As Service Sales Specialist, you will develop, price, present and negotiate service solutions throughout the customer lifecycle. Your scope will include maintenance contracts, spare parts strategies, remote support, modernization and retrofit projects, lifecycle extensions and operational improvement initiatives.

You will act as a bridge between customers, service operations, engineering and commercial teams, converting technical and operational requirements into feasible, competitive and commercially sustainable proposals. You will also contribute to new service business and the renegotiation and development of existing agreements.

Key responsibilities:

• Develop complex service proposals covering maintenance agreements, remote assistance, spare parts, modernization, retrofit, lifecycle extension and technical upgrades.
• Analyze customer operations, installed-base needs and contractual requirements to identify solutions that improve availability, performance and total cost of ownership.
• Translate technical requirements, operational constraints and customer priorities into clear commercial offers with well-defined scope, assumptions and exclusions.
• Build pricing and commercial models in coordination with service delivery, engineering, purchasing, finance and legal teams.
• Assess technical, operational, contractual and commercial risks and define appropriate mitigation measures.
• Review requests for quotation, tenders and service specifications, identifying key requirements, evaluation criteria, dependencies and deadlines.
• Coordinate cross-functional contributions and ensure proposals are accurate, consistent, compliant and submitted on time.
• Maintain proposal documentation, versions, approvals, assumptions and customer correspondence.
• Support commercial negotiations and the renegotiation of existing service agreements.
• Act as a trusted advisor to customers on service strategy, maintenance concepts, operational risks and asset lifecycle management.
• Build productive relationships with customers while working closely with field sales, customer service, engineering, project management and other internal departments.
• Monitor market trends, customer needs, competitor service offerings and relevant pricing approaches.
• Use proposal outcomes, customer feedback and business performance indicators to improve future offers and ways of working.

Your Profile:

• Degree in Engineering, Industrial Management, Business or a related field, or equivalent relevant professional experience.
• At least 5 years of relevant experience in industrial services, intralogistics, automation, maintenance, technical sales or a comparable B2B environment.
• Demonstrated experience in preparing, costing and negotiating complex technical and commercial service proposals.
• Good understanding of maintenance concepts, service contracts, industrial operations and asset lifecycle management.
• Ability to understand technical information and convert it into structured, persuasive and commercially robust proposals.
• Strong organizational, analytical and prioritization skills, with consistent attention to detail.
• Excellent communication, presentation and negotiation skills with technical and non-technical stakeholders.
• Proficiency with Microsoft Office and familiarity with ERP, CRM and document management tools.
• Solid written and spoken English.

• Exciting tasks in a fast-growing, future-oriented industry player
• Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options
• Health insurance for the whole family
• Well-Being and Employee Assistance Program
• Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)
• A pleasant and collaborative working atmosphere

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know
you!
For questions please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what's next - from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chainis part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.