ServiceNow Engineer | Remote | Portugal

Decskill; Lisboa; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Decskill, part of the Astek Group, is growing and seeking a senior ServiceNow specialist to join our Lisbon/Porto/Madrid teams. You will translate business needs into scalable ServiceNow solutions spanning ITSM, CMDB, ITOM, and integrations, delivering value across the full development lifecycle in a multinational context.

You bring 5+ years of hands-on ServiceNow experience, strong ITIL knowledge, and a proven ability to collaborate with stakeholders in enterprise environments.

Qualificações

• 5+ years of professional experience working with ServiceNow platforms and solutions.
• Strong hands-on experience with ServiceNow ITSM modules and IT Service Management processes.
• Experience in ServiceNow development and configuration, including Business Rules, Client Scripts, Script Includes, ACLs and Roles, Workflows / Flow Designer, Custom tables and applications.
• Solid knowledge of CMDB, including data quality, CI management and configuration management processes.
• Experience with CSDM (Common Service Data Model) and service modelling.
• Experience with ServiceNow integrations, APIs and Integration Hub.
• Experience with Discovery and/or other ServiceNow ITOM capabilities is highly valued.
• Experience with Service Catalog, Incident, Problem, Change and Knowledge Management.
• Ability to translate business and technical requirements into scalable ServiceNow solutions.
• Experience working across the full development lifecycle, from requirements gathering and development to testing, deployment and production support.
• Knowledge of ITIL best practices and IT Service Management processes.
• Experience working in enterprise environments with multiple stakeholders and complex governance requirements.
• Good understanding of platform governance, security, upgrades and performance.
• Ability to troubleshoot and maintain existing ServiceNow solutions, including legacy/custom code.

Responsabilidades

• Translate business and technical requirements into scalable ServiceNow solutions.
• Lead development across the full lifecycle from design to production support.
• Collaborate with stakeholders across multiple countries within the Astek Group.

Conhecimentos

ServiceNow

ITSM

CMDB

CSDM

Integrations

Workflows

ITOM

ITIL

Discovery

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Mandatory requirements:

• 5+ years of professional experience working with ServiceNow platforms and solutions.
• Strong hands-on experience with ServiceNow ITSM modules and IT Service Management processes.
• Experience in ServiceNow development and configuration, including:
• Business Rules
• Client Scripts
• Script Includes
• ACLs and Roles
• Workflows / Flow Designer
• Custom tables and applications
• Solid knowledge of CMDB, including data quality, CI management and configuration management processes.
• Experience with CSDM (Common Service Data Model) and service modelling.
• Experience with ServiceNow integrations, APIs and Integration Hub.
• Experience with Discovery and/or other ServiceNow ITOM capabilities is highly valued.
• Experience with Service Catalog, Incident, Problem, Change and Knowledge Management.
• Ability to translate business and technical requirements into scalable ServiceNow solutions.
• Experience working across the full development lifecycle, from requirements gathering and development to testing, deployment and production support.
• Knowledge of ITIL best practices and IT Service Management processes.
• Experience working in enterprise environments with multiple stakeholders and complex governance requirements.
• Good understanding of platform governance, security, upgrades and performance.
• Ability to troubleshoot and maintain existing ServiceNow solutions, including legacy/custom code.

Nice-to-have:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• CIS – ITSM certification.
• CIS – CMDB / CSDM certification.
• Experience with ServiceNow ITOM, ITAM or SPM.
• Experience with AI Search, Virtual Agent, Now Assist or ServiceNow AI capabilities.
• Experience with Performance Analytics.
• Experience with enterprise integrations using tools such as Jenkins, Workday or other third-party platforms.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability