IT Helpdesk w/ Spanish

Randstad Portugal; Porto; On-site; EUR 18,000 - 26,000; Full time

Job summary

Randstad Portugal is seeking an IT Support Technician to provide 1st-line support for Parfois stores across several countries, including Portugal and Spain. You will handle phone, email, portal, and chat requests, troubleshoot network and POS issues, and manage user access for store staff.

The role requires a high school diploma and experience with store hardware/software (POS, terminals, printers, scanners, tablets) as well as ERP systems.

Qualifications

• High school diploma or equivalent.
• Experience supporting store hardware and software (POS, terminals, printers, scanners, tablets).
• Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting).
• Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent).
• Multilingual (Portuguese, Spanish, and English; other languages relevant to operation are a plus).
• Strong customer orientation with clear and empathetic communication.
• Ability to manage stress, teamwork, and a collaborative spirit.
• Intermediate or Advanced Spanish.

Responsibilities

• Provide 1st-line IT support (phone, email, portal, chat) for Parfois stores across Portugal, Spain, France, Italy, Poland, Switzerland, Mexico.
• Ensure operational and application support for Parfois stores.
• Rapidly resolve or escape critical incidents that impact sales.
• Manage access and credentials for store employees.
• Promote continuous improvement of IS processes and procedures regarding Parfois store IT infrastructure.

Skills

Multilingual

Teamwork

Communication

Stress management

Education

High school diploma

Tools

POS systems

Payment terminals

Receipt printers

Scanners

Tablets

ERP systems

Job description

Randstad is the global leader in human resources solutions and employment services. With over 65 years of experience in the market, we act as a strategic partner for both talent and companies. Operating in more than 39 markets globally, we contribute to developing the world of work.

We are looking to hire an IT Support Technician for a leading client in the retail sector.

Responsibilities:

• Ensure operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico);
• Rapidly resolve or escape critical incidents that impact sales;
• Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests;
• Manage access and credentials for store employees;
• Promote continuous improvement of Information Systems processes and procedures regarding the IT infrastructure of Parfois stores.

Qualifications:

• Minimum 12th-grade education / high school diploma (preferably from a professional technical course);
• Experience supporting store hardware and software (POS, payment terminals, receipt printers, scanners, tablets);
• Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting);
• Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent);
• Multilingual (ideally Portuguese, Spanish, and English; other languages relevant to the operation are a plus);
• Internal customer orientation with clear and empathetic communication;
• Ability to manage stress, teamwork, and a collaborative spirit;
• Intermediate or Advanced Spanish.
• Integration into a solid and recognized company in the sector, with an excellent work environment and the opportunity to make a difference;