Insurance Company Customer Representative – Dutch Speaker

Closerhire; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Full paid training

Performance-based incentives

Referral bonus program

Career development programs

Language courses

Job summary

CloserHire is seeking a Dutch-speaking Customer Service Representative in Lisbon, Portugal to support clients with insurance policies, handle inquiries and manage policy changes. The role involves calls, chats, emails, and document handling in a fast-paced, teamwork-oriented environment.

The ideal candidate is fluent in Dutch (C2) and English (B2) with strong communication skills, and has prior customer service experience.

Qualifications

• Native-level fluency in Dutch (C2) and proficient in English (B2).
• Previous experience in customer service is advantageous.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Skills

Dutch (C2)

English (B2)

Customer service experience

Communication skills

Job description

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

• Location: Lisbon, Portugal
• Language: Dutch
• Start date: 6/8 or 10/9

Your Role

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Your Profile

• Native-level fluency in Dutch (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

What Is Offered

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health Insurance since day 1 for small amount, free after 6 months