Dutch-Speaking Insurance Company Customer Representative – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation Provided

Flights Covered

Private Health Cover

Paid Training

Resumo da oferta

CloserHire is recruiting a Dutch-speaking Customer Service Representative for an insurance project in Lisbon, Portugal. You will assist clients with insurance policies, including inquiries, claims, and policy changes, delivering a professional experience in a fast-paced, multilingual environment.

This full-time on-site role offers relocation support, a company apartment option, flight reimbursements after six months, and comprehensive training to help you succeed.

Qualificações

• Native-level fluency in Dutch (C2) and English proficiency (B2).

Responsabilidades

• Handle incoming calls and chats from customers about insurance policies.
• Process service requests in the policy administration system.
• Draft emails and letters with policy information and documents.

Conhecimentos

Dutch language

English language

Descrição da oferta de emprego

Dutch-speaking role in Lisbon, Portugal. 1374€ base. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Dutch
• Salary: 1374€ base
• Start: 8/10
• Relocation: supported — details below

Perks worth knowing about

• Accommodation Provided
• Flights Covered
• Private Health Cover
• Paid Training

About the role

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive

What you'll do

• CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service
• Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement. Key Responsibilities
• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets Requirements
• Native-level fluency in Dutch (C2) and proficient in English (B2)

Salary

1374€ base

Benefits

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role
• Performance-based incentives and bonus opportunities
• Referral bonus program for recommending new colleagues
• Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation support

• Accomodation for candidates outside of Portugal - Room in company apartment for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor.
• Reimbursement of flight ticket on the 6th month of work, up to 400EUR.
• Health Insurance since day 1 for small amount, free after 6 months
• Notes: candidates need to pass dup check and then can be scheduled for interview right away. they also need to do the tests before the interview - link here

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.