Commercial Support Associate

iBASIS; Lisboa; Hybrid; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

25 days annual leave

Wellness program

Job summary

iBASIS is seeking a Customer Service Support Associate to deliver service to customers and support the sales effort through commercial data analysis and reporting. You will work with the commercial, product, and technical teams and manage data in our CRM.

The ideal candidate is analytical, proactive, fluent in English (plus another language such as German), with strong Microsoft Office skills and a service mindset. This is a full-time position with a hybrid work model and opportunities to grow.

Qualifications

• Third level qualification in business, technology, or analytics, or 2+ years in similar role.

Responsibilities

• Processing requests for customers across multiple lines of business – IOT, IIS/ITFS, Mobile and Messaging.
• Supporting Sales and Business Administration Managers.
• Preparing customer analysis.
• Partnering with colleagues and other internal departments to gather information for customers.
• Preparing reports for Product Managers and monthly performance meetings using Business Objects, Excel and Pipedrive CRM.
• Bringing together data from several sources to prepare reporting.
• Managing customer rates and reviewing reports to avoid negative margin.
• Managing ancillary data as part of the Data enrichment program.
• Testing new service activations.
• Collecting data from customers to upload forms in external vendor portals.

Skills

Eagerness to learn

Fluent in English

German language (preferred)

Microsoft Office

Analytical skills

Organizational skills

Service mindset

High energy & pro-activity

Self-motivation & confidence

Education

Third level qualification in business or analytics

Tools

Microsoft Office

Job description

ABOUT iBASIS:iBASIS is the leading communication solutions provider enabling operators and digital players worldwide to perform and transform. We have become the first independent international communications specialist. We are an international team of high performers who continually achieve ambitious corporate goals together. International brands rely on the communications technology of iBASIS.

WHY US: iBASIS provides an inspiring international working environment with interesting colleagues from different cultural backgrounds who live and work around the globe. In our company, you will have the opportunity to work within a performance-driven, respectful and can-do atmosphere with room to grow and develop within our organization. As a global company, our core values - Trust in Teamwork, Empowerment, Diversity, and Agility - define who we are and how we work. These principles shape our culture and guide our daily interactions, decision-making, and collaboration.

• To thrive at iBASIS, we look for individuals who:
• Collaborate effectively across cultures and geographies to achieve shared goals.
• Take ownership of their actions, decisions, and outcomes, while empowering others to reach theirs.
• Embrace diverse perspectives and integrate them into thoughtful and inclusive decision-making.
• Adapt quickly to change, navigate uncertainty, and welcome new ideas with flexibility and resilience.
• Communicate clearly, conveying ideas and emotions through verbal, non-verbal, and written channels, while actively listening and responding appropriately to others.
• Understand and manage their own emotions, while recognizing and positively influencing the emotions of others.

If these qualities resonate with you, then iBASIS is the right place for you to grow, contribute, and make a meaningful impact!

About the Role

ABOUT THE ROLE:Customer Service Support Associate will be responsible for providing service directly to our customers and helping enable our sales effort through commercial data analysis and reporting, including managing data in our CRM system. This will be achieved through working with a wider team of colleagues across the commercial, product and technical teams. The successful candidate will be an analytical, independent and self-confident professional with excellent communication and organizational skills. A proactive attitude, eager to learn and grow.

Responsibilities

• Processing requests for customers across multiple lines of business – IOT, IIS/ITFS, Mobile and Messaging
• Supporting Sales and Business Administration Managers
• Preparing customer analysis
• Partnering with colleagues and other internal departments to gather information for customers.
• Preparing reports for Product Managers and monthly performance meetings based on output from Business Objects, Excel and Pipedrive CRM
• Bringing together data from several sources to prepare reporting.
• Managing customer rates and reviewing reports to avoid negative margin
• Managing ancillary data as part of the Data enrichment program.
• Testing new service activations
• Collecting data from customers to upload forms in external vendor portals

Qualifications

• Third level qualification in business, technology, or analytics, or having 2+ years of working-experience in a similar role and environment

Required Skills

• Natural eagerness to learn and interest in telecommunication developments
• Fluent in English and preferably one other language (ideally German) both spoken and written
• Proficiency in Microsoft Office software (Excel, Powerpoint, Word, Outlook etc.)
• Excellent analytical skills; Eye for detail with an ability to quickly comprehend customer data and processes
• Structure and organizational skills
• Service mindset
• High energy and pro-activity
• Self-motivation and confidence

Preferred Skills

• Preferably one other language (ideally German) in addition to English

What we offer:

• Contract Type: Full-time position with flexible working hours and a hybrid work model.
• Annual Leave: 25 days of paid vacation per year.
• Wellness Program: Access to a wide range of services through established partner protocols.

Equal Opportunity Statement

iBASIS is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.