Operations Support Engineer

ITDS; Portugal; Híbrido; EUR 70 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Exposure to a major financial client

Resumo da oferta

ITDS is seeking a Senior Operations Engineer in Lisbon with a hybrid work model to own RUN operations for a major financial client. You will manage batch processing with Control-M, supervise cloud infrastructure on AWS/GCP, and lead incident response in a RUN environment with high SLA standards.

Responsibilities include production processing control, real-time monitoring, deployment participation, and cross-team coordination in a DevOps culture. English plus French required.

Qualificações

• Strong hands-on Control-M scheduling and real-time monitoring.
• Proficient Linux/Windows administration; expert in scripting and logs.
• Experience with application servers and deployment pipelines (Jenkins, GitLab, Ansible).
• Cloud operations exposure on AWS or GCP; automation and IAM.
• Familiarity with Dynatrace for monitoring and RCA.
• ITIL v4 aligned; works in agile/DevOps environments.

Responsabilidades

• Define, plan, and execute batch jobs via Control-M; monitor SLA breaches.
• Launch and control Open/Control-M production processing; manage incident recovery.
• Monitor file transfers and handle incidents end-to-end.
• Supervise cloud infrastructure (AWS, GCP): VMs, containers, IAM, costs.
• Provide technical support to application teams; optimize processing chains.
• Write and maintain operating procedures; produce availability and performance reports.
• Participate in production deployments and out-of-hours interventions.
• Act as technical integrator coordinating with PM/ ScrumOps.

Conhecimentos

Control-M expertise

Linux/Windows admin

Incident management

Scripting & automation

Cloud ops (AWS/GCP)

Jenkins/GitLab/CI pipelines

ITIL v4 & DevOps

Monitoring & APM (Dynatrace)

Ferramentas

Control-M

Jenkins

GitLab

Ansible

Terraform

Dynatrace

CloudWatch/Stackdriver

Descrição da oferta de emprego

Own the operational backbone of a major financial institution's IT infrastructure.

Lisbon-based opportunity with hybrid work model.

As a Senior Operations Engineer, you will be working for our client, a global financial services group, within their Production Operations team. You will ensure the operability, stability, and continuous improvement of critical IT platforms - from batch scheduling to cloud infrastructure - operating in a demanding RUN environment with high SLA standards. If you thrive on precision, incident ownership, and cross-team coordination, this is your role.

Your main responsibilities:

• Ensure operability of solutions in RUN OPEN: CMDB updates, documentation, obsolescence and vulnerability management, and MCO as N2 support.
• Define, plan, and execute batch jobs via Control-M; monitor processing in real time and respond to abends, dependency anomalies, and SLA breaches.
• Launch and control Open and Control-M production processing; manage incident recovery and intervene on resources (disk space, queues, catalogs).
• Monitor file transfers via CFT / Connect:Express and handle associated incidents end-to-end.
• Supervise cloud infrastructure (AWS, GCP): VMs, containers, managed services, IAM, costs, backups, and monitoring via CloudWatch / Stackdriver.
• Provide technical support to application teams; optimize processing chains and reduce batch times.
• Write and maintain operating procedures; produce availability, performance, and quality reports.
• Participate in production deployments, changes, and out-of-hours interventions.
• Act as technical integrator, supporting project build phases in coordination with the Project Manager / ScrumOps team, aligned with DevOps standards.

You're ideal for this role if you have:

• Strong hands-on expertise in Control-M: scheduling, real-time monitoring, incident management, chain creation and optimization.
• Proficiency in Linux/Windows administration: bash scripting, permissions, process supervision, log analysis.
• Solid experience with application servers (Tomcat, JBoss, Apache) and deployment pipelines (Jenkins, GitLab, Ansible).
• Proficiency in CFT / Connect:Express: transfer restarts, error analysis, queue tracking, reporting.
• Practical cloud ops experience on AWS or GCP: automation (Terraform, Ansible), security (IAM, KMS), monitoring, cost management.
• Knowledge of Dynatrace for APM monitoring, alerting, and RCA.
• Familiarity with ITIL V4 and agile/DevOps practices.

It is a strong plus if you have:

• Experience with ServiceNow or equivalent ITSM tooling.
• Certifications in cloud platforms (AWS, GCP) or ITSM frameworks.

Language Required for the role:

• English (B1 minimum - written and oral, notably for hub exchanges)
• French (B1/B2 minimum - written and oral)
• Eligibility for the role:Only candidates with an existing legal right to work in the European Union will be considered for this role.