In-Office IT Support Specialist — Windows & Mac (Porto)

Jolera; Porto; On-site; EUR 18,000 - 28,000; Full time

Job summary

Jolera is seeking a Systems Support Professional for an in-office role in Porto, Portugal. You will handle service tickets, troubleshoot desktops and peripherals, configure devices, and maintain documentation while delivering timely, high-quality customer support.

Ideal candidates have 1–3 years in technical support and a hands-on background with Windows, Mac OS, iOS, AD, VMware, and Office 365, with strong communication and teamwork. Some overtime may be required.

Qualifications

• 1–3 years in technical support.

Responsibilities

• Handle service tickets.
• Troubleshoot desktops and peripherals.
• Configure devices and maintain documentation.
• Deliver timely, high-quality customer support.

Skills

Windows

Mac OS

iOS

Active Directory

VMware

Office 365

Customer support

Job description

Jolera is seeking a Systems Support Professional for an in-office role in Porto, Portugal. You will handle service tickets, troubleshoot desktops and peripherals, configure devices, and maintain documentation while delivering timely, high-quality customer support.

Ideal candidates have 1–3 years in technical support and a hands-on background with Windows, Mac OS, iOS, AD, VMware, and Office 365, with strong communication and teamwork. Some overtime may be required.