ServiceNow ITSM Analyst & QA | Hybrid Work

Capgemini; Lisboa; Híbrido; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life insurance

Flexible work environment

Career Acceleration Programs

Referral bonus program

Resumo da oferta

Capgemini in Lisbon is seeking an experienced professional to lead the implementation and optimization of ServiceNow ITSM modules. You will work closely with stakeholders to enhance service delivery processes and translate business requirements into technical designs.

This role requires a minimum of 4 years of experience in managing ServiceNow ITSM, coupled with strong analytical skills. Join us for a flexible working environment, competitive compensation, and a commitment to professional growth.

Qualificações

• Minimum of 4 years experience with ServiceNow ITSM modules.
• Proficient in Incident, Problem, Change Management, and Request Fulfillment.
• Strong process mapping and analysis skills.

Responsabilidades

• Lead implementation and optimization of ServiceNow ITSM modules.
• Collaborate with stakeholders to improve service delivery processes.
• Translate business needs into technical designs.

Conhecimentos

ServiceNow ITSM configuration

ITIL best practices

Analytical skills

Business requirements translation

Workflow configuration

Fluent in Portuguese

Fluent in English

Descrição da oferta de emprego

Capgemini in Lisbon is seeking an experienced professional to lead the implementation and optimization of ServiceNow ITSM modules. You will work closely with stakeholders to enhance service delivery processes and translate business requirements into technical designs.

This role requires a minimum of 4 years of experience in managing ServiceNow ITSM, coupled with strong analytical skills. Join us for a flexible working environment, competitive compensation, and a commitment to professional growth.