Hybrid RAN Support Engineer (2G-5G) Incident Lead

Capgemini Engineering; Lisboa; Híbrido; EUR 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Health and life insurance

Referral program with bonuses

Great office locations

Resumo da oferta

Capgemini Engineering seeks an N2 Specialized Support Engineer to join the Network Operations team in a hybrid work setup. You will provide advanced support for mobile access networks, lead RCA activities, and drive service improvements while coordinating with various internal and external teams.

The role covers intermediate to senior profiles with responsibilities spanning incident management, technical leadership, and documentation.

Qualificações

• Experience in telecom operations, network support, or service assurance environments.
• Strong troubleshooting and incident management skills.
• Ability to coordinate stakeholders across operations, engineering and vendor teams.

Responsabilidades

• Manage and resolve complex incidents escalated from Level 1 support.
• Coordinate escalations with Level 3 support teams, vendors, and technology partners.
• Perform technical troubleshooting and Root Cause Analysis (RCA) for recurring issues.
• Execute and support planned maintenance activities, upgrades, and special operations, including out-of-hours interventions when required.
• Monitor network performance and service quality, ensuring SLA adherence.
• Produce technical reports, operational documentation, performance dashboards, and post-mortem analyses.
• Support critical incidents, major events, and service restoration activities.
• Collaborate with Network Operations, Engineering, Service Management, and Customer Support teams.
• Contribute to process optimization, service improvements, and technology evolution initiatives.
• Ensure operational readiness of network platforms and infrastructure.

Conhecimentos

Ericsson Radio Networks

Nokia Radio Networks

Virtualized network elements

OMS platforms

Nokia transmission solutions

Dell switching technologies

FEMTO solutions

NRIF platforms

Ericsson TCU

Incident management

Root Cause Analysis

Troubleshooting

Descrição da oferta de emprego

Capgemini Engineering seeks an N2 Specialized Support Engineer to join the Network Operations team in a hybrid work setup. You will provide advanced support for mobile access networks, lead RCA activities, and drive service improvements while coordinating with various internal and external teams.

The role covers intermediate to senior profiles with responsibilities spanning incident management, technical leadership, and documentation.