RAN Support Engineer (2G/3G/4G/5G) – Hybrid & RCA Lead

Capgemini Engineering; Porto; Híbrido; EUR 42 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Health and life insurance

Referral program with bonuses

Training and certifications

International projects

Great office locations

Resumo da oferta

Capgemini Engineering is seeking an N2 Specialized Support Engineer to join our Network Operations team in Porto. The role focuses on advanced support for mobile access networks, ensuring service stability, SLA compliance, and operational excellence.

This position covers both Intermediate and Intermediate-Senior profiles, involving incident management, RCA, and continuous improvement initiatives within a collaborative, cross-functional environment.

Qualificações

• Experience in telecom operations or network support environments.
• Strong troubleshooting and incident management skills.
• Ability to coordinate with operations, engineering and vendors.

Responsabilidades

• Manage and resolve complex incidents escalated from Level 1 support.
• Coordinate escalations with Level 3 support teams, vendors, and technology partners.
• Perform technical troubleshooting and root cause analysis for recurring issues.
• Execute and support planned maintenance activities, upgrades, and special operations.
• Monitor network performance and service quality, ensuring SLA adherence.
• Produce technical reports, operational documentation and dashboards.
• Support critical incidents, major events and service restoration activities.
• Collaborate with Network Operations, Engineering, Service Management and Customer Support.

Conhecimentos

Troubleshooting

Incident management

Cross-functional collaboration

Analytical skills

Ferramentas

Ericsson Radio Networks

Nokia Radio Networks

Virtualized network elements

OMS platforms

NRIF platforms

Dell switching technologies

Descrição da oferta de emprego

Capgemini Engineering is seeking an N2 Specialized Support Engineer to join our Network Operations team in Porto. The role focuses on advanced support for mobile access networks, ensuring service stability, SLA compliance, and operational excellence.

This position covers both Intermediate and Intermediate-Senior profiles, involving incident management, RCA, and continuous improvement initiatives within a collaborative, cross-functional environment.