Hybrid Onsite Services Specialist

Hewlett Packard Enterprise Development LP; Paço de Arcos; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

SSD Portugal ASM at Hewlett Packard Enterprise offers a hybrid role requiring about 2 days per week at an HPE office. You will perform on-site delivery of software services, post-sales support, and proactive problem solving while aligning with customer needs and SLAs.

This role emphasizes cross-functional collaboration and senior-level stakeholder management. The position targets experienced professionals with a technical background and a strong customer-focused mindset, within a global

Qualifications

• Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired.

Responsibilities

• Operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups critical to on-site delivery.
• Provide direct post-sales on-site technical support and resolve incidents.
• Identify additional services to drive future service revenue growth.
• Lead customer expectation management as part of escalation processes.

Education

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired.

Job description

SSD Portugal ASM at Hewlett Packard Enterprise offers a hybrid role requiring about 2 days per week at an HPE office. You will perform on-site delivery of software services, post-sales support, and proactive problem solving while aligning with customer needs and SLAs.

This role emphasizes cross-functional collaboration and senior-level stakeholder management. The position targets experienced professionals with a technical background and a strong customer-focused mindset, within a global