Hybrid IT Incident Manager | ITIL & ServiceNow

act digital; Porto; Híbrido; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance card

Variable components

Training hours

Other complementary benefits

Resumo da oferta

A global digital transformation consultancy is seeking an experienced Incident Manager to oversee incident management in Porto, Portugal. The candidate should have at least five years of relevant experience, a degree in IT, and strong skills in Advanced Excel, Power BI, and ITIL principles. This full-time role includes responsibilities such as coordinating with IT teams, managing escalations, and analyzing incident trends. The position offers valuable health insurance and meal allowance, with opportunities for professional growth.

Qualificações

• At least 5 years of experience in a similar role.
• Proven experience in Advanced Excel and Power BI.
• Strong understanding of ITIL principles and practices.

Responsabilidades

• Oversee the entire incident management process.
• Coordinate with IT teams and analyze incident trends.
• Deliver training and conduct post-incident reviews.

Conhecimentos

Advanced Excel

Power BI

Problem-solving

ITIL knowledge

English (B2)

Formação académica

Degree in information technology or similar field

Ferramentas

ServiceNow

Descrição da oferta de emprego

A global digital transformation consultancy is seeking an experienced Incident Manager to oversee incident management in Porto, Portugal. The candidate should have at least five years of relevant experience, a degree in IT, and strong skills in Advanced Excel, Power BI, and ITIL principles. This full-time role includes responsibilities such as coordinating with IT teams, managing escalations, and analyzing incident trends. The position offers valuable health insurance and meal allowance, with opportunities for professional growth.