Global IT Helpdesk & Application Support Specialist

Decskill; Lisboa; Híbrido; EUR 28 000 - 40 000; Tempo integral

Resumo da oferta

Decskill, part of the Astek Group, is growing its IT services team across Lisbon, Porto and Madrid. We seek candidates for 2nd level Application Support and Helpdesk roles. English is required, German is a plus, and experience with HR systems or PKI is beneficial.

A proactive, learning mindset is valued and enables growth within a stable, people-first culture. This international context within a global group offers long-term career opportunities and diverse, challenging projects across multiple

Qualificações

• English speaker (written and spoken).
• German speaker (plus).
• 2nd level Application Support roles knowledge.
• Helpdesk / Service Support experience.
• ITIL foundations knowledge.
• Problem solving & researching.
• Experience with provider-based services.
• Experience with HR systems (plus).
• Experience with certificates/PKI systems (plus).
• Stress resilient and able to handle repetitive tasks.
• Eager to learn and proactive.

Responsabilidades

• Provide 2nd level application support and helpdesk assistance.
• Investigate, diagnose and resolve incidents and service requests.
• Collaborate with clients and internal teams to deliver solutions.
• Maintain awareness of PKI/certificate related tasks when required.
• Utilize ticketing tools to manage and track issues through resolution.

Conhecimentos

English (written and spoken)

German speaker

Problem solving

Researching

StresS resilience

Eager to learn

HR systems experience

Certificate/PKI experience

Ticketing tools (ServiceNow/Remedy)

Provider-based services experience

Ferramentas

ServiceNow

Remedy

Descrição da oferta de emprego

Decskill, part of the Astek Group, is growing its IT services team across Lisbon, Porto and Madrid. We seek candidates for 2nd level Application Support and Helpdesk roles. English is required, German is a plus, and experience with HR systems or PKI is beneficial.

A proactive, learning mindset is valued and enables growth within a stable, people-first culture. This international context within a global group offers long-term career opportunities and diverse, challenging projects across multiple