Team Lead L2 - Cloud & Infra

Claranet Portugal; Lisboa; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Certification paths resources

Regular teambuilding programs

Friendly workplace

Job summary

A leading technology company is seeking a Team Lead L2 for Cloud & Infra based in Lisbon. The role involves managing incidents at the 2nd line level and ensuring seamless client management while leading a multidisciplinary team. Ideal candidates will have technical expertise in cloud services and ITSM tools, along with relevant certifications. A hybrid work model is offered.

Qualifications

• Experience with ITSM tools for incident management.
• Knowledge of quality control processes and KPI monitoring.
• Experience in team management and client management.

Responsibilities

• Resolve incidents at 2nd line level related to infrastructure.
• Ensure proper escalation to 3rd line when necessary.
• Support multiple players in escalation processes.

Skills

Technical Skills in Computing, Storage & Networks

Customer-focused mindset

Resilience and ambition

Multidisciplinary profile

Education

Certifications in AWS, Google Cloud, and Microsoft Azure

ITIL Certification

Tools

ITSM tools

Monitoring and orchestration software

Job description

Join to apply for the Team Lead L2 - Cloud & Infra role at Claranet Portugal

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Overview

Right now, we are looking for a Team Leader L2 - Cloud&Infra to integrate our internal team, based in Lisbon.

Responsibilities

• Experience of working with ITSM tools, whether for opening INs and RQs and/or managing multiple players in escalation processes;
• Ensure the resolution of incidents at 2nd line level related to infrastructure, networks, applications and security, or escalation to 3rd line, following KB;
• Experience in various tools (Infrastructure, Network & Applications Operating Center);
• Knowledge of monitoring and orchestration software;
• Knowledge of quality control, operational processes, and performance monitoring tools (KPIs);
• Experience in Team Management - Motivation and development;
• Experience in Client Management - Knowledge of SLAs, KPIs, and OLAs.

You must have

• Technical Skills in:

• Computing, Storage & Networks;
• Backup & DR as a Service;
• Housing & Private Clouds;
• Managed Hybrid Cloud Services;
• Standard and Advanced IT Services;
• Technology, Transformation & Security Strategy;

• Customer-focused mindset, with a proactive attitude and a strong orientation toward effective problem-solving;
• Resilience and ambition, with the ability to face challenges while maintaining a positive and determined attitude;
• Multidisciplinary profile, with flexibility to work across different areas and collaborate with diverse teams;

We value

• Certifications in AWS, Google Cloud, and Microsoft Azure (with a strong emphasis on Azure)
• ITIL Certification;
• Knowledge of security management;
• Understanding of service management;
• Familiarity with infrastructure processes.

We offer

• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.

Workplace

Lisbon (Hybrid)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Claranet: Make Modern Happen!