Helpdesk

QUANTEAM - Portugal (RAINBOW PARTNERS Group); Porto; Hybrid; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Health Insurance

Hybrid work model

Christmas Eve / New Year’s Eve leave

Quanteam Academy access

Elevate Program

Job summary

QUANTEAM - Portugal (RAINBOW PARTNERS Group) in Porto is seeking a Junior Helpdesk to deliver first-level IT support across Windows, macOS, and Microsoft 365. You will diagnose hardware, software and network issues, handle tickets, and provide remote assistance to teams in Portugal and Spain.

The role is hybrid in Porto with a clear career path via Quanteam Academy and Elevate Program, plus ongoing support from a Consultant Expert. Fluency in Portuguese is mandatory, with Spanish as a plus.

Qualifications

• 1–2 years of experience in Helpdesk or IT Support.
• Experience with Windows 10/11, macOS and Microsoft 365.
• Troubleshooting hardware, software and basic network issues (TCP/IP, Wi‑Fi, DHCP, printers).
• Familiar with ticketing systems and remote support tools.
• Technical qualification Level 4 or 5 in IT, Networks or Systems; bachelor's degree is a plus.
• Portuguese fluency is mandatory; intermediate Spanish is essential.
• English is a plus.

Responsibilities

• Provide first-level IT support to users, troubleshooting hardware, software, operating system and basic network issues.
• Support Windows 10/11, macOS and Microsoft 365 applications.
• Diagnose and resolve connectivity issues involving TCP/IP, Wi-Fi, DHCP and printers.
• Manage support requests, incidents and service tickets, ensuring timely resolution and appropriate escalation.
• Provide remote assistance to users and collaborate with Helpdesk teams in Portugal and Spain.

Skills

Helpdesk experience

Windows/macOS

Networking basics

Ticketing systems

Remote support tools

IT qualification 4/5

Portuguese fluency

Spanish communication

English optional

Education

Level 4/5 IT, Networks or Systems

Bachelor's degree a plus

Tools

Microsoft 365

Ticketing systems

Remote support tools

Job description

Quanteam, founding entity of RAINBOW PARTNERS, is a consulting firm specialized in Banking and Financial Services. With more than 1200 consultants across 10 countries, we combine business and IT expertise to support leading institutions in transformation projects.

Operations & Finance

We are looking for a Junior Helpdesk

Main Tasks

• Provide first-level IT support to users, troubleshooting hardware, software, operating system and basic network issues.
• Support Windows 10/11, macOS and Microsoft 365 applications.
• Diagnose and resolve connectivity issues involving TCP/IP, Wi-Fi, DHCP and printers.
• Manage support requests, incidents and service tickets, ensuring timely resolution and appropriate escalation.
• Provide remote assistance to users and collaborate with Helpdesk teams in Portugal and Spain.

Main Skills & Requirements

• 1–2 years of experience in Helpdesk, Service Desk or IT Support.
• Knowledge of Windows 10/11, macOS and Microsoft 365.
• Experience troubleshooting hardware, software and basic network issues, including TCP/IP, Wi-Fi, DHCP and printers.
• Familiarity with ticketing systems and remote support tools.
• Technical qualification (Level 4 or 5) in IT, Networks or Systems; a bachelor's degree is a plus. Fluent Portuguese is mandatory, and intermediate Spanish communication skills are essential to collaborate effectively with teams in Portugal and Spain. English is a plus but not mandatory.

Location:

Porto/Lisbon, Portugal

Hybrid position based in Porto

• This role offers a gross annual salary between 14.500€ to 20.000€, defined according to the candidate’s experience and competencies.
• Permanent contract (CTI).
• Health Insurance.
• Extra holiday: Christmas Eve or New Year’s Eve.
• Access to Quanteam Academy for continuous learning and certifications.
• Elevate Program to support professional development and career growth.
• Ongoing follow-up and technical support provided by a Consultant Expert.