Application Support Specialist

QUANTEAM - Portugal (RAINBOW PARTNERS Group); Lisboa; Híbrido; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A consulting firm is seeking Application Support Specialists for various positions in Lisbon. Responsibilities include providing production environment support, log analysis, incident management, and ITIL-aligned processes. Ideal candidates will have experience in application support roles, strong log analysis skills, and familiarity with Agile methodologies. This hybrid position requires communication with both technical and business stakeholders and offers a dynamic work culture.

Qualificações

• Experience in production/application support roles.
• Strong log analysis and incident resolution skills.
• Experience with incident management processes.
• Familiarity with ITIL-aligned processes.
• Understanding of Software Development Life Cycle (SDLC).
• Experience working in Agile / Scrum environments.
• Good level of English (B2/C1).

Responsabilidades

• Provide application support in production environments.
• Perform log analysis and incident troubleshooting.
• Manage incident response and follow-ups.
• Communicate with technical and business stakeholders.
• Monitor application performance and optimize it.
• Participate in ITIL-aligned processes and Agile environments.
• Support CI/CD pipelines and Cloud environments.

Conhecimentos

Log analysis

Incident troubleshooting

Incident management

Communication

Application monitoring

Performance optimization

CI/CD pipelines

Cloud environment

Unix

Shell scripting

DevOps

Agile

Good English (B2/C1)

Ferramentas

RedHat JBoss EAP

Dynatrace

ELK

Git

GitLab

Jenkins

Ansible

Terraform

Oracle

PL/SQL

SQL

Power BI

Tableau

Descrição da oferta de emprego

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a forward-thinking enterprise.

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:

➡ Risk, Compliance, and Regulatory

➡ Operations and Finance

➡ Transformation and Organization

🔎We are looking for Application Support Specialists.

Quanteam is growing and we’re looking for Application Support Specialists for multiple positions across different seniority levels.

• Application support in production environments.
• Log analysis and incident troubleshooting.
• Incident response management and follow-up.
• Communication with technical and business stakeholders.
• Application monitoring and performance optimization.
• Participation in ITIL-aligned processes and Agile environments.
• Support for CI/CD pipelines and Cloud environment.

Requirements

• Experience in production/application support roles.
• Strong log analysis and incident resolution skills.
• Experience with incident management processes.
• Familiarity with ITIL-aligned processes.
• Understanding of Software Development Life Cycle (SDLC).
• Experience working in Agile / Scrum environments.
• Good level of English (B2/C1).

Technical Skills We Value

Systems & Infrastructure

• Unix & Shell scripting.
• Application Servers (RedHat JBoss EAP).
• Heap/thread dump analysis and performance tuning.

Observability & Monitoring

• Dynatrace.
• ELK (Elasticsearch, Kibana).

CI/CD & DevOps

• Git (branching strategies).
• GitLab, Jenkins, ArgoCD.
• Ansible and/or Terraform.

Databases & Data

• Oracle, PL/SQL & SQL.
• Data Warehouse & Data Platforms.

Additional Technologies

• Autosys.
• Middleware (MQ, Tomcat).
• Power BI / Tableau.

📍Hybrid work model, with presence required in Porto or Lisbon office.

🚀If you feel this opportunity is for you, send your CV and join our team!