Help Desk Consultant - Mozelos

Inetum Portugal; Aveiro; Presencial; EUR 15 000 - 20 000; Tempo integral

Resumo da oferta

Inetum Portugal is seeking a Help Desk Consultant to provide on-site IT support to end users across Mozelos and surrounding locations. You will travel between customer sites within the service area to diagnose and resolve hardware and software issues, install OS images, and assist with network tasks.

The role requires strong customer service, solid Windows knowledge, and the ability to work independently while prioritizing tasks and ensuring high customer satisfaction.

Qualificações

• Experience providing end-user IT support.
• Comfortable diagnosing hardware and software issues.
• Experience deploying PCs and laptops and imaging processes.
• Strong customer service and communication skills.

Responsabilidades

• Provide on-site IT support to end users at customer locations.
• Travel between customer sites within the service area as required.
• Diagnose and resolve hardware issues on desktops, laptops and IT equipment.
• Install and configure operating system images on PCs and laptops.
• Support network activities, including rack and cabling tasks.
• Assist with installation and maintenance of industrial IT equipment.
• Resolve incidents and service requests on-site and remotely when applicable.
• Record, update and manage tickets with actions and solutions.
• Ensure timely resolution while maintaining high customer satisfaction.

Conhecimentos

Customer service

Communication

Troubleshooting

End-user support

Independent worker

Ferramentas

Microsoft Windows

Networking basics

Imaging / deployment

Descrição da oferta de emprego

We are looking for an Help Desk Consultant to provide on-site IT support to end users across multiple customer locations in the Mozelos area.

Responsibilities

• Provide on-site IT support to end users at customer locations.
• Travel between customer sites within the designated service area as required.
• Diagnose and resolve hardware-related issues on desktops, laptops, and IT equipment.
• Install and configure operating system images on PCs and laptops.
• Support network infrastructure activities, including rack and cabling tasks.
• Assist with the installation and maintenance of industrial IT equipment.
• Resolve IT incidents and service requests both on-site and remotely whenever applicable.
• Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.
• Ensure timely resolution of incidents while maintaining high customer satisfaction levels.

Qualifications

• Solid knowledge of Microsoft Windows operating systems.
• Good understanding of computer hardware and troubleshooting.
• Basic knowledge of computer networking.
• Experience providing end-user IT support.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience with PC and laptop deployment and imaging processes.
• Strong customer service and communication skills.
• Ability to work independently and manage priorities effectively.