Help Desk Consultant - Mozelos

Inetum; Mozelos; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Inetum is seeking a Help Desk Consultant to provide on-site IT support to end users across customer locations in the Mozelos area. You will travel between sites, diagnose hardware issues, deploy OS images, and assist with network tasks.

The ideal candidate will have solid Windows knowledge, basic networking, and experience in end-user support, with strong communication and customer service skills. This role requires independence and the ability to manage priorities in a dynamic environment.

Qualificações

• Solid knowledge of Windows operating systems.
• Experience providing end-user IT support.
• Basic knowledge of computer networking.
• Experience with PC and laptop deployment and imaging processes.
• Strong customer service and communication skills.

Responsabilidades

• Provide on-site IT support to end users at customer locations.
• Travel between customer sites within Mozelos area as required.
• Diagnose and resolve hardware and software issues on desktops, laptops, and IT equipment.
• Install and configure operating system images on PCs and laptops.
• Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.
• Ensure timely resolution of incidents while maintaining high customer satisfaction levels.

Conhecimentos

Windows OS

End-user support

Networking basics

Imaging & deployment

Customer service

Descrição da oferta de emprego

We are looking for an Help Desk Consultant to provide on-site IT support to end users across multiple customer locations in the Mozelos area.

Responsibilities

• Provide on-site IT support to end users at customer locations.
• Travel between customer sites within the designated service area as required.
• Diagnose and resolve hardware-related issues on desktops, laptops, and IT equipment.
• Install and configure operating system images on PCs and laptops.
• Support network infrastructure activities, including rack and cabling tasks.
• Assist with the installation and maintenance of industrial IT equipment.
• Resolve IT incidents and service requests both on-site and remotely whenever applicable.
• Record, update, and manage support tickets with detailed information regarding actions performed and solutions implemented.
• Ensure timely resolution of incidents while maintaining high customer satisfaction levels.

Profile

• Solid knowledge of Microsoft Windows operating systems.
• Good understanding of computer hardware and troubleshooting.
• Basic knowledge of computer networking.
• Experience providing end-user IT support.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Experience with PC and laptop deployment and imaging processes.
• Strong customer service and communication skills.
• Ability to work independently and manage priorities effectively.

About Inetum

Inetum is a global digital services company focused on enabling businesses and organizations to accelerate their digital transformation. Operating in 19 countries with more than 28,000 professionals worldwide, Inetum combines innovation, expertise, and a people-centric approach to deliver impactful technology solutions. Join us and be part of a dynamic, collaborative, and forward-thinking organization.

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