IT Helpdesk Specialist

Street Smash Burgers; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative culture

Direct influence in IT Department

Training and development

Resumo da oferta

Street Smash Burgers is seeking an experienced IT Support professional to join our Lisbon team. You will be the first point of contact for user incidents, troubleshoot across devices, and manage provisioning for new hires.

You will handle software updates, maintain hardware inventories, and support store technology as we grow. Fluent English and Spanish are required, with Portuguese or Italian as a plus.

Qualificações

• 3 years of experience in IT support or similar role.
• Strong Windows environments and Microsoft 365 knowledge.
• Familiarity with ticketing tools and remote support.
• Basic networking, hardware, and user access management.
• Fluent English and Spanish; additional languages are a plus.

Responsabilidades

• Act as the first point of contact for user incidents and requests.
• Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.
• Set up and configure equipment for new hires (laptops, mobiles, accounts).
• Manage user provisioning and deprovisioning, permissions, and access rights.
• Install, update, and maintain software across devices.
• Log and track incidents in the ticketing system, ensuring timely resolution.
• Escalate complex issues to Level 2/3 or specialist teams (systems, networks).
• Maintain an accurate inventory of company hardware and software.
• Support store technology (POS systems, tablets, connectivity) as new locations open.
• Continuously improve support processes and documentation.

Conhecimentos

Windows environments

Microsoft 365

Ticketing tools

Remote support

Networks

Hardware knowledge

Problem solving

English

Spanish

Ferramentas

Ticketing systems

Descrição da oferta de emprego

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.

Responsibilities:

Act as the first point of contact for user incidents and requests.

Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.

Set up and configure equipment for new hires (laptops, mobiles, accounts).

Manage user provisioning and deprovisioning, permissions, and access rights.

Install, update, and maintain software across devices.

Log and track incidents in the ticketing system, ensuring timely resolution.

Escalate complex issues to Level 2/3 or specialist teams (systems, networks).

Maintain an accurate inventory of company hardware and software.

Support store technology (POS systems, tablets, connectivity) as new locations open.

Continuously improve support processes and documentation.

Key Requirements:

3 years of experience in IT support, helpdesk, or a similar role.

Solid knowledge of Windows environments, Microsoft 365, and common business applications.

Familiarity with ticketing tools and remote support.

Basic understanding of networks, hardware, and user access management.

Strong problem-solving skills and a patient, service-oriented attitude.

Ability to juggle multiple requests and prioritise under pressure.

Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.

A proactive, roll-up-your-sleeves attitude and genuine willingness to help.

What we offer:

• The chance to join a solid, growing company with a collaborative culture and team spirit.
• Autonomy and direct influence in shaping the IT Department.
• Compensation aligned with experience, plus the company's current benefits.
• Ongoing training and professional develop