Help Desk Analyst – Dutch Speaking

Nomadify; Lisboa; Presencial; EUR 10 881 - 13 392; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding program

Structured mentorship

Relocation assistance

International company culture

Career growth opportunities

Resumo da oferta

Nomadify in Portugal is seeking a Dutch-speaking Customer Service Representative to be the primary touchpoint for our international clients, handling requests with enterprise‑level professionalism in a fast‑paced, multicultural environment.

No prior industry background is required; we offer a fully compensated onboarding curriculum and mentorship to ensure success, plus a relocation package to support your move to Portugal.

Qualificações

• Native or bilingual Dutch (C1-C2).
• English at least B1 for tools and training.
• Willingness to relocate to Portugal and pursue a professional career there.
• Quickly adapt to new software and corporate workflows.
• Experience in a fast-paced, multicultural workspace is preferred.

Responsabilidades

• Process and resolve incoming user requests across omnichannel platforms (phone, email, live chat).
• Represent company values with professional and respectful communication.
• Evaluate client issues to deliver accurate, actionable resolutions.
• Register and maintain case histories in the CRM system.
• Meet internal benchmarks and KPIs; align with cross-functional teams as needed.

Conhecimentos

Dutch language

English language

Descrição da oferta de emprego

Location: Portugal

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Overview of the Opportunity

As our global organization continues to mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal. This position acts as a primary touchpoint for our international clientele, handling service requests with enterprise-level professionalism. No prior industry background is mandatory; we offer a fully compensated, thorough instructional program to ensure you are fully prepared for success.

Your Tasks

• Process and resolve incoming user requests across omnichannel platforms, including phone lines, emails, and live text chats.
• Represent corporate values by ensuring an exceptional, respectful, and highly competent standard of communication.
• Evaluate client issues critically to deliver accurate, streamlined, and actionable resolutions.
• Systematically register and maintain case histories within our corporate database management system.
• Achieve alignment with internal operational benchmarks, performance milestones, and team KPIs.
• Liaise with cross-functional international teams when necessary to solve escalated client matters.

Requirements

• Native or bilingual command (C1-C2 level) of the Dutch language, both written and spoken.
• An intermediate operating standard of English (B1 level or higher) for digital tools and organizational training.
• A firm intention to relocate, settle, and advance a professional career path in Portugal.
• A responsible, self-guided individual with an innate capacity to quickly adopt new software and corporate workflows.
• Ease of operating inside a fast-paced, highly diverse, and multicultural workspace.
• Prerequisite: Must possess valid EU nationality or a current, legal work authorization for Portugal.

What We Offer

• Compensation: A monthly base salary ranging from 975 € to 1200 €.
• A fully paid onboarding curriculum and structured mentorship to facilitate your transition.
• An interactive, energetic, and highly international company culture.
• Strategic exposure to professional business communications to elevate your long-term career outlook.
• Relocation Package: A dedicated assistance scheme is provided to coordinate and support your move to Portugal. Detailed operational benefits and timelines will be reviewed directly during the interview phase.