Head of Customer Success — Renewals & Growth

Cisco Systems, Inc; Oeiras; On-site; EUR 90,000 - 150,000; Full time

Job summary

Cisco ThousandEyes is seeking a revenue-focused leader to guide a team of Customer Success Managers across Commercial and Enterprise segments. The role centers on platform adoption, customer health, and software subscription renewals, while collaborating with Product, TAC, and Field Sales to expand the ThousandEyes digital experience monitoring footprint.

You will mentor a team of CS professionals, drive quarterly targets, and build executive relationships across strategic accounts to deliver

Qualifications

• Confirmed experience in Customer Success, Account Management, Renewals, or a related post-sales role within a SaaS, cloud, networking, or enterprise software environment.
• Confirmed experience leading or building Customer Success Manager, account, segment leaders, or related post-sales professionals teams.
• Experience owning renewal, retention, expansion, or Net Revenue Retention metrics for a customer portfolio or business segment.
• Experience working with enterprise SaaS operating models, including customer adoption, health scoring, renewals, and risk management processes.
• Experience working with modern IT infrastructure, SaaS environments, cloud networks, observability, monitoring, or related technical solutions.

Responsibilities

• Lead a team of Customer Success Managers and segment leaders across Commercial and Enterprise.
• Drive post-sales efforts focused on platform adoption, health, and software subscription renewals.
• Collaborate across Product Management, Technical Account Managers, and Field Sales to translate customer insights into product feedback and expansion opportunities.
• Mentor and coach team members to build expertise in ThousandEyes solutions and network path visualization technology.
• Enable Customer Success to hit quarterly and annual targets for renewals, retention, and strategic expansion.
• Coordinate customer utilization and engagement patterns using data-driven health metrics to identify risks and support contract renewals.
• Build long-term relationships with key business executives and technical stakeholders across strategic accounts, delivering regular business value updates to leadership.
• Partner closely with cross-functional teams to translate customer insights into actionable opportunities for product and sales.

Job description

Cisco ThousandEyes is seeking a revenue-focused leader to guide a team of Customer Success Managers across Commercial and Enterprise segments. The role centers on platform adoption, customer health, and software subscription renewals, while collaborating with Product, TAC, and Field Sales to expand the ThousandEyes digital experience monitoring footprint.

You will mentor a team of CS professionals, drive quarterly targets, and build executive relationships across strategic accounts to deliver