Senior Technical Solutions Engineer - Cloud & Networking

Cisco Systems; Oeiras; On-site; EUR 60,000 - 90,000; Full time

Job summary

Cisco ThousandEyes is seeking a seasoned Technical Support Engineer to be the primary technical contact for customers, driving value through proactive engagement and complex problem resolution.

You will troubleshoot across network, application, and cloud provider environments, collaborate with internal teams, and push for automation to improve workflows. This role requires 5+ years in customer-facing tech support and strong networking knowledge.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.
• 5+ years of experience working in a customer-facing technical support organization.
• Demonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP).
• Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.

Responsibilities

• Resolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.
• Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.
• Drive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.
• Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.

Skills

TCP/IP

DNS

HTTP/S

BGP

Linux administration

Cloud/SaaS

Kubernetes

Docker

Education

Bachelor's degree or 4 years equivalent experience

Tools

Docker

Kubernetes

KVM

VMware

Ansible

Terraform

Job description

Cisco ThousandEyes is seeking a seasoned Technical Support Engineer to be the primary technical contact for customers, driving value through proactive engagement and complex problem resolution.

You will troubleshoot across network, application, and cloud provider environments, collaborate with internal teams, and push for automation to improve workflows. This role requires 5+ years in customer-facing tech support and strong networking knowledge.