Director of Global Customer Success (Remote)

Bitsight Technologies, Inc.; Lisboa; Remote; EUR 86,000 - 110,000; Full time

Job summary

Bitsight Technologies, Inc. seeks a Director of Customer Success to lead our international CS organization across EMEA, APAC, and LATAM.

The role oversees ~13 CSMs and senior leaders, focusing on renewal, expansion, and value realization while collaborating with Sales and Account Management. The ideal leader develops managers, sets clear standards, and aligns regional needs with Product, Enablement, and Support.

Qualifications

• 10+ years of experience in Customer Success or related post-sale function in enterprise B2B SaaS.
• 5+ years of people leadership, including at least 2 years managing managers.
• Experience leading CS across multiple segments, from high-volume or down-market to complex global enterprises.
• Strong record developing managers and senior contributors, raising performance standards.
• Executive presence and experience managing strategic customer relationships and escalations.
• Strong commercial judgment and understanding of adoption, value realization, retention, and expansion.
• Ability to operate across cultures, countries, and time zones in a dispersed organization.
• Strong analytical, operational, and cross-functional leadership skills.
• Experience in cybersecurity and fluency in industry priorities and personas.

Responsibilities

• Lead and develop a geographically distributed CS organization across international markets.
• Directly manage senior CSMs for strategic accounts and a CS Manager overseeing down-market segments.
• Establish and reinforce standards for proactive customer engagement, professionalism, success planning, and value realization.
• Inspect account health and customer risk, ensuring teams act early with clear plans and resources.
• Build trusted executive relationships with key customers and manage complex escalations.
• Partner with Sales and Account Management on regional strategy, retention, and growth.
• Represent regional needs to Product, Enablement, Support, and cross-functional partners.
• Use data and AI-enabled approaches to improve productivity and client experiences.

Skills

Experience in Customer Success

People leadership

Cross-functional collaboration

Executive presence

Commercial judgment

Analytical skills

Cybersecurity context

Global/intl experience

Change management

Job description

Bitsight Technologies, Inc. seeks a Director of Customer Success to lead our international CS organization across EMEA, APAC, and LATAM.

The role oversees ~13 CSMs and senior leaders, focusing on renewal, expansion, and value realization while collaborating with Sales and Account Management. The ideal leader develops managers, sets clear standards, and aligns regional needs with Product, Enablement, and Support.