Head of Club Operations & Experience

Discovery Land Company; Santa Maria do Castelo; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Meal Allowance

Staff Restaurant

Staff Events

Staff accommodation

Zusammenfassung

Discovery Land Company in Portugal seeks a Director of Operations for its Club Operations Department to inspire member facing teams and enrich member and prospect experiences.

The role partners with Sales, Development, F&B, Member Services, Outdoor Pursuits, HR and other key operations to ensure resources and communication needed to deliver exceptional experiences for members and prospects. A Masters or MBA is a plus.

Qualifikationen

• Bachelor’s degree in Management, Engineering, Economics, or related field.
• 5+ years of experience in operational management or leadership roles.
• Proven experience leading multidisciplinary teams.
• Solid knowledge of process management and continuous improvement methodologies.
• Strong analytical and communication skills.
• Good level of English (written and spoken).

Aufgaben

• Define, implement, and monitor the operational strategy aligned with company objectives.
• Coordinate and supervise operational teams and departments ensuring productivity and quality.
• Analyze KPIs and implement continuous improvement plans.
• Manage budgets, control costs, and optimize resources.
• Ensure compliance with quality, safety, and regulatory standards.
• Identify operational risks and implement mitigation plans.
• Lead process improvement and organizational transformation projects.
• Collaborate with Finance, Commercial, HR and others for strategic alignment.
• Report to Management on operational performance.
• Manage, motivate, and develop teams under responsibility.

Kenntnisse

Operational leadership

Strategic planning

Data analysis

Team leadership

Ausbildung

Bachelor's degree in Management/Engineering/Economics

Tools

Process mapping tools

Data analytics tools

Jobbeschreibung

Discovery Land Company in Portugal seeks a Director of Operations for its Club Operations Department to inspire member facing teams and enrich member and prospect experiences.

The role partners with Sales, Development, F&B, Member Services, Outdoor Pursuits, HR and other key operations to ensure resources and communication needed to deliver exceptional experiences for members and prospects. A Masters or MBA is a plus.