Assistant GM CostaTerra Golf & Ocean Club

BoardRoom magazine; Melides; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Attractive salary and benefits

Job summary

CostaTerra Golf & Ocean Club in Melides, Portugal, seeks an Assistant General Manager to lead daily club operations and partner with department heads to elevate service and member experience.

The AGM will drive standards, oversee financials with the General Manager, mentor leaders, and ensure exceptional events and guest experiences across dining, amenities, and golf along Portugal’s Atlantic coast.

Qualifications

• At least six years of leadership experience in an established luxury hospitality environment.
• Demonstrated strength in performance management and team development.
• Sound financial knowledge, familiarity with critical-path planning, and strong proficiency with operational technology and business systems.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Demonstrated ability to achieve results, adapt to changing priorities, solve problems, and think strategically.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and shifts exceeding eight hours.

Responsibilities

• Lead daily club operations through directly reporting department heads, ensuring coordination and consistent service across departments.
• Translate Discovery Land Company’s mission, values, and service standards into daily operating practices.
• Implement and monitor operating procedures to maintain service quality and address performance gaps.
• Build relationships with members, homeowners, and guests through regular engagement and timely resolution of concerns.
• Support the General Manager in financial oversight, including review of income statements, balance sheets, and capital budgets.
• Lead recruitment, training, and development of department heads and staff, with regular performance reviews.
• Provide concise daily operational summaries to the General Manager.

Skills

Leadership

Performance management

Financial acumen

Communication skills

Problem solving

Flexibility

Education

Hospitality management degree

Tools

Operational technology

Business systems

Job description

MELIDES, PORTUGAL

ASSISTANT GENERAL MANAGER OPPORTUNITY AT COSTATERRA GOLF & OCEAN CLUB

CostaTerra Golf & Ocean Club seeks an Assistant General Manager for a broad, visible leadership role at Discovery Land Company’s first private community in Europe, on Portugal’s Alentejo coast. Reporting to the General Manager and leading most operational department heads, the AGM will directly influence service delivery, team performance, and the relationships that define the member and homeowner experience.

About Costaterra Golf & Ocean Club

CostaTerra Golf & Ocean Club is a private residential community between Comporta and Melides on Portugal’s Alentejo coast. Part of Discovery Land Company, the club combines Atlantic coastline, dunes, and pine forests with a relaxed, family-focused culture and personalized service. Homesites, custom homes, and club residences provide a range of ownership options within a community centered on outdoor recreation, well-being, and lasting relationships. A Tom Fazio-designed, 18-hole championship golf course anchors the amenities, supported by the CostaTerra Golf Academy and extensive practice facilities. Beyond golf, members enjoy sailing, watersports, fitness, yoga, and a clubhouse spa. Distinctive gathering places include Logan’s Nest, set among the pines with golf and ocean views, and Dune Deck, an open-air dining venue featuring local food and wine overlooking the Portuguese coastline. Environmental stewardship is integral to CostaTerra’s development. Located within the EU’s Natura 2000 conservation network, the property incorporates native landscaping and a master plan designed to protect the surrounding ecosystem. These commitments support a community that connects members and their families with the landscape and culture of coastal Portugal.

Assistant General Manager – Position Overview

The Assistant General Manager reports directly to the General Manager and leads daily club operations, with most operational department heads reporting to the AGM. The role aligns departments around service standards, coordinates operational delivery, and holds leaders accountable for team performance and the member experience. The AGM implements operating procedures and uses key performance indicators to assess results and address service gaps. The AGM maintains an active presence throughout the club, including dining venues and key events, building relationships with members, homeowners, and guests while ensuring concerns and requests receive timely attention. Leadership responsibilities include hiring, training, evaluating, and developing department heads and staff, supported by regular communication and clear performance expectations. In partnership with the General Manager, the AGM supports financial oversight, including review of the income statement, balance sheet, cash flow, and capital budget, and contributes to project management and strategic planning. The AGM keeps the General Manager informed of operational performance, emerging issues, and matters requiring direction.

Key Responsibilities

Club Operations

• Lead daily club operations through directly reporting department heads, ensuring coordination and consistent service across departments.
• Translate Discovery Land Company’s mission, values, and service standards into daily operating practices.
• Implement and monitor operating procedures to maintain service quality and address performance gaps.

Member Relations

• Build relationships with members, homeowners, and guests through regular engagement, responsive communication, and timely resolution of concerns.
• Develop and coordinate programs and events that reflect member interests.
• Coordinate homeowner requests and preparations across relevant departments.
• Maintain a visible presence in food and beverage venues and at key events to assess service and member satisfaction.

Financial Management

• Support the General Manager in reviewing the income statement, balance sheet, cash flow, and capital budget, and contribute to project management and strategic planning.

Leadership and Staff Management

• Lead recruitment, training, and development of department heads and staff, reinforcing service standards, professionalism, and adherence to club policies.
• Set performance expectations, conduct evaluations, and address development needs and disciplinary matters.
• Lead daily 15-minute operational briefings and weekly one-on-one meetings with direct reports to review priorities, resolve issues, and maintain accountability.
• Provide the General Manager with a concise daily email summarizing operational highlights, concerns, and follow-up actions.

Candidate Qualifications

• At least six years of leadership experience in an established luxury hospitality environment.
• Demonstrated strength in performance management and team development.
• Sound financial knowledge, familiarity with critical-path planning, and strong proficiency with operational technology and business systems.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Demonstrated ability to achieve results, adapt to changing priorities, solve problems, and think strategically.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and shifts exceeding eight hours.

Educational Qualifications

• A bachelor’s degree is preferred, with a focus on Hospitality Management.
• Substantial private club or hospitality experience will be considered in lieu of the degree.

Salary And Benefits

Highly attractive salary and benefits.