Growth‑Oriented CSM for Portuguese & Spanish Market

Geotab Inc.; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Great benefits

Resumo da oferta

Geotab Inc. in Lisbon, Portugal, is seeking a Customer Success Manager for the Portuguese and Spanish market. This permanent, full-time role focuses on owning a portfolio of SMB customers and delivering value-driven outcomes from onboarding to renewal and expansion.

You will lead structured training, coordinate with Product, Sales, Support, and Operations, and manage the renewals pipeline while tracking key metrics. Fluency in English and Portuguese is required, with Spanish preferred.

Qualificações

• Customer-centric mindset with strong communication and negotiation skills.
• Ability to manage a portfolio and drive renewals and expansions.
• Fluent English and Portuguese; Spanish preferred.

Responsabilidades

• Own a portfolio of SMB customers and drive value-based engagement from onboarding through renewals and expansion.
• Lead onboarding, education, and enablement of new customers with structured training and guidance.
• Monitor customer health, churn risk, and the renewals pipeline, executing mitigation plans as needed.
• Collaborate with Product, Sales, Support, and Operations to ensure a consistent, high-quality customer experience.

Conhecimentos

Customer success

Account management

English

Portuguese

Spanish

Analytical skills

Ferramentas

CRM

Gainsight

Descrição da oferta de emprego

Geotab Inc. in Lisbon, Portugal, is seeking a Customer Success Manager for the Portuguese and Spanish market. This permanent, full-time role focuses on owning a portfolio of SMB customers and delivering value-driven outcomes from onboarding to renewal and expansion.

You will lead structured training, coordinate with Product, Sales, Support, and Operations, and manage the renewals pipeline while tracking key metrics. Fluency in English and Portuguese is required, with Spanish preferred.