Global Customer Success Manager - Hybrid, Multilingual Growth

Infopro Digital; Lisboa; Híbrido; EUR 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Competitive fixed salary with scalable

Performance-based bonus

Exposure to multiple European markets

Resumo da oferta

Infopro Digital is looking for an International Customer Success Manager to join the Companeo, Lda team based in Lisbon. You will be the main day-to-day contact for a portfolio of international clients, responsible for onboarding, ongoing development and contract renewals.

Your role includes monitoring campaign KPIs, discussing terms and pricing, and identifying upsell opportunities across markets, coordinating with Finance, IT and Legal to resolve issues.

Qualificações

• Previous experience in Customer Success or Account Management is preferred.
• Experience in B2B digital lead generation or SaaS is an advantage.
• Fluency in English and native in Spanish/Portuguese/Italian/French are required.

Responsabilidades

• Manage a portfolio of international B2B clients as the main day-to-day contact, from onboarding through renewal.
• Organise regular client follow-ups and business reviews to discuss performance and opportunities.
• Proactively identify risks to client satisfaction, campaign performance or retention and handle requests and questions.
• Monitor lead volumes, quality, and KPI performance; prepare updates and proposals.
• Identify upsell, cross-sell and expansions within existing accounts.

Conhecimentos

Spanish (native)

Portuguese (native)

Italian (native)

French (native)

English (fluent)

Descrição da oferta de emprego

Infopro Digital is looking for an International Customer Success Manager to join the Companeo, Lda team based in Lisbon. You will be the main day-to-day contact for a portfolio of international clients, responsible for onboarding, ongoing development and contract renewals.

Your role includes monitoring campaign KPIs, discussing terms and pricing, and identifying upsell opportunities across markets, coordinating with Finance, IT and Legal to resolve issues.